Original topic:
Bricked Galaxy Book Go 5g
(Post creation time:
02-2-2025 11:56 PM
)
30323 Views
Hi guys,
I accidentally bricked my galaxy book go 5g 8cx g2 8/128 trying to install Debian+grub on it. I force overwrote all the partitions not realizing that for some god forsaken reason, all the BIOS and firmware info is on the main EMMC. So now I have a bricked blank emmc, and a machine that will not even POST.
Does anybody know if there's a key combination to put the machine into DFU or raw emmc target disk mode or anything like that?
And if so, does anybody know where to get a full recovery image to flash to it?
I reached out to samsung support, and despite right to repair laws existing, they have refused to provide me any information or tools, instead advising me to mail it in without knowing how much the repair would cost.
I would really appreciate literally any information, tools, or documentation on this machine.
0 likes
This post has been closed.
Selected Answer
Samsung_Moderator
Community Manager
02-3-2025 06:40 PM
in
Hello! Thank you for reaching out! Unfortunately, we would be unable to assist as we do not have access to those tools. The only option would be service; as this was caused by improper use, this will be an out-of-warranty repair. As for the cost of the repair, I would not be able to speculate. Please call in at 1-310-669-4334 or call in at 1-800-Samsung.
JustBubba
Constellation
02-3-2025 07:48 PM
in
Hi all,
Since Samsung support & moderation has declined to provide me with the tools, parts, and/or documentation necessary to repair my own device, what is the appropriate avenue for procuring these materials under Minnesota Digital Fair Repair Act?
Do I reach out to samsung legal? Should my lawyer reach out to samsung legal? Is there a specific number I call for these kinds of requests?
I'm assuming there has to be SOME kind of process in place for this, especially since it's legally required. I just can't find out where to actually submit the request.
Thanks,
0 likes
LongHiker
Galactic Samsung Care Ambassador
02-3-2025 08:16 PM
in
@JustBubba Samsung's self repair help is located at https://samsungparts.com/pages/self-repair-services
0 likes
realaud
Honored Contributor
02-3-2025 08:28 PM
in
Just because there is a right to repair law, that would mean only that you have the right to repair your own device or take it to an unofficial repair service. I do not believe the manufacturer is required to supply you with the proper tools. Perhaps the proper parts, if your device is under warranty, but I would think it's expected that you have your own tools.
0 likes