Original topic:
Washing Machine Continuously Spinning/Rinsing (All Models)
(Post creation time:
02-17-2019 07:02 AM
)
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userOZ8RL6hEby
Constellation
My wife has hated this washer since we got it. Sometimes it works correctly but most often not. It runs on and on with rinse and spin for hours. I have to shut it off and usually put it on the quick wash setting to get it to finish. I saw in your notes that there might be air in the lines. No air! Also reset the machine by unplugging the power and holding the start/ pause button for ten seconds. Neither fixed this issue. She wants it thrown in the ditch but as a life long mechanic I'm sure there must be a cure? Is there any recalls on this washer on this problem? Is there a fix for this issue? Thanks, Frank Ward
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Selected Answer
SamsungKim1
Supernova
02-17-2019 04:07 PM
in
Hello there, give the following a try:
Whether the washer tub is not spinning, kind of spinning, won't stop spinning, or just runs way too long, the troubleshooting is the same.
Check your washer load size, and the cycle you are using:
Make sure the washer is level:
Look at Step 2 for leveling:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/#make-sure-the-washer-is-level
Clean the pump filter (front load only)
Make sure the washer's drain hose is installed correctly.
Run calibration mode on your washer:
the Power button. The machine turns on.
the display, and the machine automatically turns off. The washing machine is now ready for
use.
Note: If the combination above doesn't work or you don't have those buttons, check your user manual for instructions specific to your model. If your user manual does not cover Calibration Mode, then your model doesn't have it and service is required.
If the above troubleshooting steps didn't help, here are some service options:
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can Private message one of our moderators to have service processed. private message
- If you're OUT of warranty, you the following link to locate a service center in your area by using the link below
http://www.samsung.com/us/support/service/location
userNXqNVer673
Constellation
03-16-2020 01:54 AM
in
I am having the same issue?
how do we troubleshoot?
uservG616TJPYo
Constellation
04-12-2020 12:03 AM
in
Looks like im having the same problem as everyone else what is the solution here. My washer goes till rinse then stops and starts flashing lights
usersSJeCJwcHl
Constellation
05-26-2020 02:39 PM
in
I've done all of these things and am still having this issue.
UnhappyOwner
Asteroid
01-18-2018 01:11 PM
in
I purchased the WA422PRHDWR/AA Samsung washer four years ago. Ironically, the three-year protection plan was also purchased but no use now. A couple of weeks ago I began getting the dc code (unbalanced load) and noticed that my spin cycle would reset. After reading all the previous post from customers, I see that this is a common problem with the Samsung washers. Is this an engineering defect? Has Samsung addressed the issue?
Interestingly, a while ago, a service man came out to do the recall work (i.e. place a new sticker on my machine). And the recall had to do with the washer tops possibly coming off during the spin cycle (does this mean that Samsung knows that the washer is going out-of-balance?
I tried re-calibrating the washer - and it did not fix the problem.
I will be calling a Samsung authorized center to find out what the charge is to fix this known-issue. Depending on the cost, I may be out shopping for a new washer (that is not a Samsung).
I would love to hear that Samsung (due to the chronic issue it's customers are reporting) has determined that this is a defect in engineering and that they are covering the charges to "fix" this problem.
Thanks.
UnhappyOwner
Asteroid
01-18-2018 06:34 PM
in
0 likes
usersud6JAOeKR
Constellation
07-28-2019 07:53 PM
in
Has anyone had any luck with any repair they have done for this problem? I can't tell you how disappointed I am with not only Samsung but the service providers they recommend. I have replaced the suspension rods as recommended by Samsung. Made no difference. Replaced the control board at the recommendation of the service provider. Made no difference. I'm hundreds of dollars into repairs and this washer is useless. I can't in good conscience sell this washer even. Samsung has yet to provide a solution from what I have been able to find. The only fix/hack that I have seen online is to line the space between the tub and the exterior of the washer with folded up foam pieces!!!! This seems incredibly unsafe and a great place for mold to grow. Come on Samsung!!! I can't sit on another chat with you and go through the same trouble shooting process again and again for you to say they will contact a service provide. There are very few service providers that will even touch these things because they are junk.
usersud6JAOeKR
Constellation
07-28-2019 07:54 PM
in
What did they do to fix it? They did that for me too and they replaced the suspension rods....didn't fix the problem and now they wont do anything.
0 likes
UnhappyOwner
Asteroid
01-18-2018 05:54 PM
in
I purchased the WA422PRHDWR/AA Samsung washer four years ago. Ironically, the three-year protection plan was also purchased but no use now. A couple of weeks ago I began getting the dc code (unbalanced load) and noticed that my spin cycle would reset. After reading all the previous post from customers, I see that this is a common problem with the Samsung washers. Is this an engineering defect? Has Samsung addressed the issue?
userKbcwB9Q78i
Constellation
11-9-2020 12:21 AM
in
Hello, I have the same model. I have also had numerous repairmen come out and still not fixed. Did you ever find a resolution?
0 likes
userW1Vd2TWbza
Constellation
01-25-2021 04:24 AM
in
I am just writing this for those who are still having issues with unbalanced; incomplete washing; soaked clothes and continuous reset which drinks gallons upon gallons of water!? This is a hack I did that completely fixed the issue (no help from Samsung btw!) this will require some hands on work but if you know how to use a screw driver that's all you need and about 5 minutes of work! Please reply to this and based on the replies I will put together a how to video?
0 likes
userBx7C7fX8Gs
Constellation
02-16-2021 06:42 PM
in
I'd love to here your solution of you could please share what you did!
0 likes
StephenG
Constellation
08-9-2018 06:01 PM
in
Washer WA40J3000AW/AA stops during rinse cycle and changes load size to extra large and fills with water and then stops. This happens with no clothes in washer, large load or small load. I have to then turn off, turn on and switch to spin cycle to drain the water out of the clothes.
I can duplicate this by starting the washer on rinse/spin cycle only.
What could be causing this?
0 likes
useroiQoEaycQB
Constellation
08-20-2020 08:42 PM
in
Was there ever a solution? I am having the same problem
0 likes
usergojSPKnt9a
Constellation
12-1-2020 12:55 PM
in
My washer would also not agitate. I found this solution on another website.
Tilt washer back to expose bottom. You will see a black box with a blue and red wire running to it. The red wire is probably broken or unattached. I found my bed white broken at connection. Repaired the wire and washer works normal again.
user9nHJJLX9LG
Constellation
02-1-2021 08:25 AM
in
Falon Marie
Constellation
09-23-2018 03:38 PM
in
My washer will not complete a cycle. On a normal load it gets to the spin cycle, sounds like it starts to spin, then stops and the time goes back up. It does this over and over. I tried to run self-clean and that won't even complete.
Anonymous User
Astronaut
09-30-2018 08:01 PM
in
@ userXrzYWcv1bS Please send us a Private Message Here with the full model and serial numbers of your washer.
Falon Marie
Constellation
10-4-2018 06:53 PM
in
Yes. It was repaired. Just send your information to the Samsung moderator - they helped me.
0 likes
userLLqp8XrsVp
Constellation
11-17-2018 11:13 PM
in
My washer will not complete a cycle either. It seems to be when it is to spin. I have model WA45H7000AW/A2. So did you have to get it repaired or did the moderator walk you through a process to rectify the problem?
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Glo94
Constellation
03-1-2019 03:45 AM
in
When I start a load my washer will either repeat the wash cycle or repeat the spin cycle. If it does it when it is at the wash cycle it adds the water and then my washer will beep and then drain the water and add new water. For the spin cycle it will add water and never get to where it actually spins, it will drain the water and continue to add water. It was only doing this once in a while now it is every load. I have only had this washer for four years. I would like to know what to do to fix this problem. It seems like a lot of people are having similar problems with their washers.
uservA6JkSrxrH
Constellation
07-25-2019 05:32 PM
in
There is a solution to this on the tenth page in another thread. The solution is to take the rear cover off your machine, and use zip ties to secure the (probably pieces of the broken) wire harness holder and vibration sensor in place. see https://us.community.samsung.com/t5/Washers-and-Dryers/Washer-stuck-in-spin-cycle-WF45K6500A/td-p/336065/page/10
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userZYmdYe2DsW
Constellation
06-4-2020 01:59 AM
in
I am having the same issue as above. Model WA5471
0 likes
userA6uQ2vD4wi
Constellation
10-27-2020 06:37 PM
in
Help! I'm having. The same issue!
0 likes
user1CWxDkOvqx
Asteroid
04-30-2019 01:58 PM
in
Model: WZ400PJHDWR/AA Our top loader has two problems: one, it becomes unbalanced very easily, even with a small load (delicate and normal cycles) and a "dc" error is generated. Also, when it gets to the 16 minute mark on a "Normal" load spin cycle, it switches back to rinse continuously. This same behavior happens on other cycles, but the timing is slightly different.
We tried to fix the unlevel issue by adding padding on the sides, but the spin/rinse issues remains and we can't seem to workaround that issues any longer.
Anonymous User
Astronaut
06-22-2019 09:40 PM
in
@usermHFr2JLqT9 Please send us a private message with the full model code and serial number: Link
0 likes
useru5Ajf777RA
Constellation
07-14-2019 07:52 PM
in
WA400 series rinses continuously. Is there a fix?
0 likes
SamsungKim1
Supernova
07-15-2019 02:11 PM
in
Give this link a shot.
0 likes
usersTurpH8vRY
Asteroid
06-6-2019 10:12 PM
in
Hi,
we bought our washer in
August 2018 and only recently did we notice that no matter how small or large the load, the washer will run for hours stuck between rinse and spin. I tried the Smart Care, no errors detected, I self cleaned, cleaned all filters... tried rinse and spin only with or without clothes inside. All gives the same results. The time will decrease up to 7 min and jump right back at 20 min until the machine gives up. What is wrong? What can we do?
userBq1bkFEqMj
Asteroid
06-16-2019 06:53 PM
in
My washer is having the exact same problem. Been leveled, calibrated and still rinses, spins, rinses, spins forever.
usersTurpH8vRY
Asteroid
06-16-2019 07:42 PM
in
In our case, a wire was disconnected from the balance sensor and that’s why it would rinse and spinse forever, trying to balance the load. A technician came and changed the cable, it took one hour total and now it works perfectly fine.
0 likes
userPaVxYb4di8
Constellation
02-20-2020 04:12 AM
in
which wire was it and where i can find it?
0 likes
userrf5v17tiuA
Constellation
06-9-2019 03:21 AM
in
Can I please have the solution as I am having the exact same issues? It shows as solved but not the answer.