Original topic:

Ultra 2 watch issues

(Post creation time:  

09-13-2026 03:46 AM

)

172 Views

T

Techaman

Galaxy

last edited

 

09-13-2026 03:46 AM

 

in

 
So I just got my watch ultra 2 on Friday and started using it it was okay but had issues with swiping down to get to the menu where it would not respond until the 6th or 7th time then it lags as it goes back and forth between swipe gestures like it's stuttering as well as when I open the YouTube music app while driving it's connected to my car and if I tap on the skip or the pause button on my watch I get nothing it's literally just like it's pressing buttons but nothing's happening it's not communicating with the phone have uninstalled it on both the phone and the watch reinstalled it and I can't get it to work also the sound when playing music on the watch itself sounds like trash compared to what it used to on the watch one even with a large battery I think I'm going to send it back for a return and keep my watch one because I didn't have any of these issues with the ultra one
    • S

      Samsung_Moderator

      Community Manager

      09-13-2026 09:41 PM

       

      in

       

      Hi @Techaman,

      Thanks for reaching out to the Samsung Community. What you're experiencing sounds very frustrating, and we'd be happy to help.

      To better understand the issue, could you please answer a few quick questions?

       

      • Have you restarted both your phone and your watch?
      • Have you checked for software updates on both the phone and the watch?
      • Have you performed a factory reset on the watch to see whether it improves the issue?

       

      Please let us know. Either we or other members of the community will be happy to assist you further.

       

    • P

      Pradkp

      Constellation

      09-21-2026 03:40 AM

       

      in

       
      My Galaxy watch ultra 2 freezes distance walked and speed. On same screen it continues to show hear rate and steps. This happens randomly some times with in 5 m I nures and some times after 20 minutes of starting indoor walk. The issue was not found with ultra but happening only with ultra 2. Reset did not help. Also disable precise location, AOD and nothing helped. Reinstalled galaxy wear and health apps. None of this has helped

      0 likes