Original topic:
Samsung watch problem
(Post creation time:
09-10-2026 03:05 PM
)
254 Views
P
Prince01
Asteroid
I recently contacted Samsung regarding an issue with my Galaxy Watch Ultra, where the faceplate/bezel completely came off on its own. The watch was not dropped, thrown, or damaged in any way. This appears to be a product issue, not damage caused by misuse.
I was told that my watch is out of warranty, but I don’t understand why that should prevent Samsung from addressing this issue when the problem is with the device itself and was not caused by anything I did.
I have been a very loyal Samsung customer and own multiple Samsung products. I’ve always had a good experience with Samsung, which is why this situation is extremely disappointing. I would really like Samsung to take responsibility for this issue and repair or replace my watch as a customer-service exception.
I hope Samsung will reconsider this decision because I would hate for one unresolved product issue to make me reconsider continuing to purchase Samsung products in the future.
I was told that my watch is out of warranty, but I don’t understand why that should prevent Samsung from addressing this issue when the problem is with the device itself and was not caused by anything I did.
I have been a very loyal Samsung customer and own multiple Samsung products. I’ve always had a good experience with Samsung, which is why this situation is extremely disappointing. I would really like Samsung to take responsibility for this issue and repair or replace my watch as a customer-service exception.
I hope Samsung will reconsider this decision because I would hate for one unresolved product issue to make me reconsider continuing to purchase Samsung products in the future.
Anyone has any idea what to do after this
0 likes
Robin621k
Honored Contributor
09-10-2026 03:28 PM
in
You will have to pay to have it fixed as you were told it was out of warranty.
0 likes
Prince01
Asteroid
09-10-2026 03:30 PM
in
0 likes
Robin621k
Honored Contributor
09-10-2026 03:59 PM
in
0 likes
Prince01
Asteroid
09-10-2026 04:09 PM
in
0 likes
Robin621k
Honored Contributor
09-10-2026 04:48 PM
in