‎Step counting does not work on Samsung Watch Ultra 2

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Joep03

Asteroid

last edited

08-24-2026 05:47 PM

in

On my Samsung Watch Ultra 2, the step counter barely works. After a fresh installation, step counting works normally. But after one or two days—or perhaps after a reboot—the watch stops counting steps.

Steps recorded by my phone are still shown on the watch face, but if I do not have my phone with me, the watch itself no longer records any steps after one or two days. It is driving me crazy—especially for a watch that costs no less than €750.

I have already tried all kinds of things, including:

Clearing the cache of several apps
Rebooting
Performing several factory resets
Trying different watch faces
Changing the step-count goal

Everything works perfectly on my other watches (Watch 4, Watch 7, and Ultra 2024).

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userEUc55ap2k9
Constellation
09-27-2026 07:56 PM

in

Galaxy Watch
Same problem with my watch 9
T
The_Oakley_Guy
Astronaut
10-9-2026 12:45 AM

in

Galaxy Watch
I bought my new Ultra 2 from Samsung directly in the United States and have owned it almost 6 weeks now with LTE service active and noticed this issue started with step counter freezing on watch this week (phone not with me) and restart of watch while hiking fixed it but now 3 days later it did it again at home with watch paired to phone via Bluetooth. Clearing Samsung Wear and Samsung Health app cache on phone does not resolve ongoing issue. I bet this has been occurring more then identified since counter sometimes works again counting more steps when paired back with phone but what a disappointing surprise to deal with this major function problem with a flagship device.
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B
Becca0228
Constellation
10-19-2026 04:52 AM

in

Galaxy Watch
I'm having the same problem, but in addition, my steps on my watch don't match after I walk my 2.5 miles every day. As an example, my steps for the day show 5,437 steps, but my walking workout shows a total of 5,927. This makes no sense to me. How can I have fewer steps in the day, than I had during my walk. My old Samsung ultra was always correct . I wish I had kept my old watch.
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S
Skyco
Constellation
10-26-2026 12:42 AM

in

Galaxy Watch
Problem isn't fixed yet as of today. Very frustrating. I ran out of battery, and obviously watch disconnected from phone, so bug popped out again and watch stopped counting steps from the watch. I've reset this watch about 8 times now since i bought it, due to this steps tracking issue when watch disconnects from the phone.

Pls fix this Samsung.
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Original topic:

Step counting does not work on Samsung Watch Ultra 2

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