‎Maybe its your carrier | Samsung US Community

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CapeBboy

Cosmic Ray

last edited

06-30-2025 10:52 PM

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All you folks jumping on Samsung for only allowing T-Mobile ultra watches to join the beta is very presumptive.

Back when carriers pushed updates when and if they wanted, updates were very patchwork but, part of the issue was that carriers didnt want potentially unknown software operating on their networks.

Sprint and T-Mobile, were usually the first in the US to push updates because they worked more closely with some manufacturers.

Now with manufacturers pushing updates, though still with carrier permissions, things are a little cleaner.

However, carriers still dont like unknowns.

Most of them would probably prefer to just avoid beta software entirely but users will push the issue i think.

Im not sure, but I would guess that Samsung would love to test your watch on a carrier other than T-Mobile but they said no, for now.

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Galaxy4mylife
Galaxy
06-30-2025 10:56 PM

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Let me try to clarify this because you seem to be missing the point of all the posts. Alot of us here have Ultras that are NOT active on a carrier be it T-Mobile or not. We bought them directly from Samsung and are not able to download the beta even tho we were allowed to enroll. We need Samsung to clarify if your Ultra HAS to be active on T-Mobile or if an unactivated Ultra from Samsung directly is eligible.
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Moosc
Comet
06-30-2025 11:34 PM

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Exactly there's only one model ultra . So what Samsung should say is if you're a t Mobile account in your watch this beta for you. Everybody else just wait.
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Members_eKWXxj7
Cosmic Ray
07-1-2025 12:26 AM

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👏
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CapeBboy
Cosmic Ray
07-1-2025 05:07 PM

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I bought mine from Samsung
My s25 ultra too

Both are on beta

You definitely didnt need to get it from tmobile to get the beta

But, yes
Both are registered on tmobile
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Moosc
Comet
06-30-2025 11:36 PM

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There was no issues with the last beta last year. There is no issue with the phone beta. If you bought your device from anyone but the carrier you should be eligible. That is one of the reason to not buy from a phone provider.
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Scott62
Cosmic Ray
07-1-2025 01:52 AM

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Well I have the ultra on the t-mobile network. I bought it unlocked from samaug directly. The beta program let me join, but I cannot download the beta 8. I also have the 'galaxy s24 ultra' unlocked from samsung directly and maybe that is why I can't get the beta 8 to download on the watch ultra. Maybe it will only work with the s25's with one ui 8 installed, if that is the reason why I can't get the watch to update the 8 beta, samsung should say so and be more clear for everyone's sake, including letting anyone with a ultra or 7 lte join the beta program. My 2 cents...
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USBetaModerator3
Beta Moderator
07-1-2025 06:27 PM

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Hello,

Thank you for your interest in One UI 8 Beta.

Reason for your Watch Ultra Ineligibility in Beta update was because of your carrier, which is in Metro PCS carrier instead of T-Mobile.

Even though MetroPCS uses T-Mobile network, MetroPCS is not supported for Beta participation at this time.

We sincerely appreciate your participation in Beta program.

Regards,

One UI Beta Team
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dortyboy
Supernova
07-1-2025 02:52 AM

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I always get my stuff straight from Samsung. I've never had an account on my watch, but I did the beta thing last year and got the software. Same deal this year I've got the Watch Ultra, joined the beta, but can't download the software. What's up with that?
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Ishimaru
Cosmic Ray
07-1-2025 02:02 PM

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T-Mobile doesn't sell the Ultra at all, so there's no specific TMo version. They're all unlocked and can be used on TMo, but others have said that they have an active line and still no update. 🤷‍♂️
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USBetaModerator3
Beta Moderator
07-1-2025 05:34 PM

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Hello,

Thank you for participating in the One UI Watch Beta program.

We’ve noticed several inquiries regarding not receiving the Beta software update. Please note the following important eligibility criteria:

LTE Models (Watch with Mobile Network)
To receive the Beta update, your Watch must have an active T-Mobile data plan.
If the SIM is not activated or the device is not currently using T-Mobile’s mobile network, the software update will not be delivered.

Bluetooth (Watch BT models, not just BT paired with Phone) Models
Bluetooth-only models are not affected and will receive the Beta software update as usual. No SIM or mobile plan is required.

If you’ve enrolled in the Beta but haven’t received the update yet, please ensure your Watch meets the conditions above.

We appreciate your feedback and participation.

Regards,
One UI Beta Team
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Original topic:

Maybe its your carrier

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