‎Trade-In | Samsung Community

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Jammy97

Troubleshooter

last edited

18/07/2026 08:50 AM

I have brought the Tab S11, which is due to be delivered tomorrow. I will then need to send my Tab S8 back to Samsung as part of the trade-in agreement.

When you do a trade-in, should you remove your screen protector?

Thanks.

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ricky777726
Voyager
last edited

18/07/2026 09:05 AM
No as it will protect it on transit.
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Jammy97
Troubleshooter
18/07/2026 07:33 PM
Okay. Thanks.
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anonymousUser
Samsung Members Star ★★
last edited

18/07/2026 09:53 AM
You'll be sent a returns pack, probably with your new device.

Set up your new one, copy anything over that you're going to copy, check it is all good, factory data reset your old device remembering to remove Google and Samsung accounts.

Enjoy your new device 👏👏
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Jammy97
Troubleshooter
18/07/2026 07:34 PM
Thanks. I went for it for the updates. 😃
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smiley
Samsung Members Star ★
last edited

18/07/2026 10:04 AM
Quick trade in tips.

Take lots of pictures and videos of the status of the device. Including screen on IMEI number and all sides.

Weigh the packed parcel on scales and photo the weight. Use a suitable insurance to cover the value of the device, for at least the full value you are trading it in for. Even if this means upgrading the postage from the basic cover.

These steps should cover you. There are multiple complaints during peak spells about MTR trading (Samsungs trade in partner). They are NOT Samsung and are a separate company. At times from reading posts on here it seems they are not the most genuine and honest about traded devices. !

Take the uncertainty out and use extra diligence.

Smiley
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anonymousUser
Samsung Members Star ★★
18/07/2026 01:42 PM
This is VERY VERY VERY GOOD ADVICE 👏👏
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Jammy97
Troubleshooter
18/07/2026 07:37 PM
IMEI number? What do I do with that, sorry?

Thanks for the tips, very helpful.
Oh, that's a shame that they aren't always honest about it. I hope they are with me. But I'll have the evidence.
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johnz237
Samsung Members Star ★
last edited

18/07/2026 06:23 PM
Personally, I do this every time. You'll get a return pack- Record a short video with close-ups, proving it works. Turn off the device and show yourself packing it securely.

Once you go to the post office, show the scale and take a picture as proof of sending.

Ps- I always pay for extra cover for delivery
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Jammy97
Troubleshooter
18/07/2026 08:33 PM
Thank you for your message. Yes that makes sense.

So what cover do I need for it?

Thanks.
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johnz237
Samsung Members Star ★
18/07/2026 08:35 PM
Most companies at the post office are helpful, so if you're using DPD/Royal Mail, just say, "I'm sending a device. It's worth 'x' amount. What service do you offer to cover it in the event something goes wrong?" They should explain the different prices and levels, or you can Google it.

Special delivery is enough.

Postage compensation | Claims and compensation | Post Office https://share.google/gsfYM2Kvtkm5HmfkU
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Jammy97
Troubleshooter
18/07/2026 09:47 PM
Thank you that's very helpful.
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Jammy97
Troubleshooter
last edited

19/07/2026 02:21 PM
Forgot to say, the bottom left-hand corner has a slight crack (the screen protector). Is that a problem? The screen itself is perfectly fine, but will the company know that it's a screen protector?
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Jammy97
Troubleshooter
19/07/2026 04:12 PM
@johnz237 @Piper123
?

Sorry for ping.
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