‎Tablet not charging | Samsung Community

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TheArchetect

Pathfinder

last edited

30/06/2026 08:35 AM

My tablet has stopped charging! Does this mean the battery is dead and needs to be replaced with a new battery?

If so then I would expect this to be free as the tablet is still under 12 months warranty. Is there a link to make this claim?

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Solution
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JAMES4578
Samsung Members Star ★★★
last edited

30/06/2026 10:39 AM
Does a Soft Reset by holding the Power /Volume Down Buttons for around 10 seconds (until Device Reboots) make no difference. Are there are any error messages such as debris /moisture, have you tried the Diagnostics. Go to Samsung Members-Support-Phone Diagnostics-Cable charging.

if conducted the standards checks (including trying another cable/charger) though agree it would be best to arrange an inspection.
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anonymousUser
Samsung Members Star ★★
last edited

30/06/2026 08:37 AM
More likely to be the charging port than the battery.

If you've tried all options including a different charger and cable then contact Samsung to book a warranty check.

They'll likely arrange to collect your device, send it away for repair then a couple of weeks later send it back. Note that they usually perform a factory data reset at the same time.
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johnz237
Samsung Members Star ★
last edited

30/06/2026 10:08 AM
Under 12 months? Sorted—as long as there are no accidents such as water spillage, etc., you'll absolutely be given a free repair under warranty.

Book Your Repair with an Authorised Service Centre | Samsung UK https://share.google/RY5BWRAht6x1qa2uX
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TheArchetect
Pathfinder
last edited

30/06/2026 01:06 PM
Thanks. I soft reset did it!
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JAMES4578
Samsung Members Star ★★★
30/06/2026 01:09 PM
Glad it appears to be sorted