TAB S9+ keyboard issue

(Topic created on:  

25/06/2026 09:43 AM

)

259 Views

Labels:  

 
W

Whiteonline

Explorer

last edited

 

25/06/2026 09:43 AM

I have the official Samsung AI book cover keyboard, and for some reason the keyboard has stopped working, when you disconnect it and re connect to the tablet, it doesn't say connected, which I'm sure it used to. Keyboard cover is only 18 mo ths old.
    • TD

      Tourbillon De La Vie

      Samsung Members Star ★★

      last edited

       

      25/06/2026 10:44 AM

      Is it under warranty

      0 likes

      W

      Whiteonline

      Explorer

      25/06/2026 10:47 AM

      I can't see a warranty length, so am guessing it's only 1 year, so not under warranty.

      0 likes

    • I

      iTrapped

      Hotshot

      last edited

       

      25/06/2026 11:55 AM

      The keyboard usually stops working when the tablet isn’t detecting the pogo‑pin connection properly. It’s worth cleaning the metal pins on both the tablet and the keyboard, because even a tiny bit of dust or oxidation can stop it from registering. A dry cloth or a cotton bud with a tiny bit of isopropyl alcohol works well. After that, have it restart the tablet fully and reconnect the keyboard firmly so it clicks into place. It should normally show “Accessory connected”, so if nothing pops up, the tablet still isn’t seeing it.
      Safe Mode is also useful — if the keyboard works there, then an app is interfering. And checking for software updates is worth doing because Samsung has pushed fixes for keyboard issues before. If none of that helps, it’s often a hardware issue inside the keyboard itself. The internal flex cable can fail after a year or two, even with normal use. Samsung sometimes offers goodwill repairs or discounted replacements, so it’s worth contacting them if it’s only 18 months old.
      W

      Whiteonline

      Explorer

      26/06/2026 10:08 AM

      Thanks for reply, I have tried this and it still doesn't work. Have reached out to Samsung to see what they say.

      0 likes