last edited
21/10/2026 10:12 AM
Sadly, barely two weeks in and a fault, i could not get through to Samsung Online chat and the return option wasnt available online, so I had to do an old fashioned call and speak to a human 😛
Went smooth at first, either my northern accent or their command of english was lacking, then ran into a "its faulty we need to check with our technical team, i thought she meant post it back and wait with baited breathe for a "its damaged your warranty is void", but actually got transferred to them whilst still on the call, we ran through the obvious things, the "is it damaged" was asked 3 times, finally yes the screen has bleed will get worse, back to the first agent and return label sent, will post today.
So far seems smooth, but i am awaiting the "oh we found damage" so i have taken photos of the issue and the mint condition of the device.
Sadly it all a bit like owning a Foldable - always a tight rear end sphincter 😰