Samsung s5e wifi issue on Android 10
(Topic created on:
3/07/2020 02:20 PM
)
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Jackthelad
Journeyman
last edited
3/07/2020 02:20 PM
Ever since the update to Android 10 on July 1st, every time my tablet screen is switched off the wifi will also switch off on the tablet. I've been through all the settings including the developer options and I can't see anyway to stop this. I've reset my settings too, but to no avail. I've had to download an app on the Play Store to keep the wifi on.
Is this a bug or an intended feature of Android 10? And does anyone have any idea how to fix it, other than with a permanently running background app?
Solution
Members_L75OECY
First Poster
last edited
23/09/2020 05:38 PM
It would seem Samsung have cured the problem with the latest update I updated my firmware this afternoon 23/09/2020 and everything is fixed.
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Solution
Ofiaich
Pioneer
last edited
23/09/2020 07:03 PM
Ofiaich
https://doc.samsungmobile.com/SM-T720/BTU/doc.html
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TessM
Mastermind
last edited
3/07/2020 02:58 PM
Afternoon @Jackthelad ,
that is odd. Would you be able to check if this is happening with any other networks and do you have any Power Saving settings set on the Tab? This can be checked from: Settings> Device care/maintenance> Battery> Power mode.
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TessM
Mastermind
3/07/2020 04:05 PM
That indicates that the issue is being caused by a third-party app, @Jackthelad . We would recommend deleting your third party apps one by one and monitoring your phone.
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Jackthelad
Journeyman
3/07/2020 04:24 PM
Actually, scratch what I said. The wifi went off again in Safe Mode, so it's not an app issue!
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TessM
Mastermind
3/07/2020 04:34 PM
No worries. I have done a search and found a similar thread on the US Community. Would you be able to try the steps listed HERE and see if they help?
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Ofiaich
Pioneer
last edited
10/07/2020 01:21 PM
Hi Jackthelad!
Did you ever get this sorted?
This happens on my two S5e tablets after Android 10. I have switched off the router, told S5e to forget the network, rebooted router and 5 minutes later rebooted tablet. Found network, entered password but the issue persists.
Larches
Explorer
10/08/2020 03:06 PM
Agreed. I've seen numerous other threads where it appears someone from Samsung has been helpful enough to advise, but there seems to be deafening silence from the fine folk at Samsung on this one. As a first-time Samsung tablet customer, I'm pretty dismayed that my tablet is not fit-for-purpose as the WiFi signal is so problematic, so it would make all the difference just to have the problem acklowledged officially and to know that a fix is being worked on for everyone affected (the 'how you hold it' issue is widely documented, but there seems to be a wider or additional problem with WiFi on this model, going by the various threads online reporting similar connectivity issues).
Austroplebeia
Apprentice
10/08/2020 09:42 PM
No. I'm waiting for Samsung to fix their problem.
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MKRUS
Explorer
9/09/2020 08:45 PM
It is quite clear, that this a failure from Android 10 update. Android 10 for this specific product Samsung Tablet Galaxy 5SE must receive a fix as soon as possible! To repeat this is a SW bug! A factory reset wilL NOT fix it.
Samsung you need to fix it now with an urgent update!
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Jackthelad
Journeyman
last edited
24/07/2020 12:32 AM
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Ofiaich
Pioneer
24/07/2020 09:02 AM
I have updated 2 S5e tablets this morning and will monitor the WiFi.
My problems were WiFi not switching on when the tablet was switched on and the WiFi dropping. I will monitor it over the weekend.
I do have a mobile engineer booked for Wednesday 29th but I am not sure what such a visit will achieve when all was working on Android 9 and my tablet is up to date with Android 10.
Ofiaich
Boothy99
Journeyman
last edited
31/07/2020 07:44 AM
Same issue here on Samsung Galaxy Tab S4 (since recent security patch?). After reboot - have to manually turn WiFi off & back on before it connects.
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PedroUK
Journeyman
last edited
27/07/2020 09:30 AM
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Daggerlane
Explorer
last edited
28/07/2020 06:56 PM
My WiFi problem seems to have been resolved by the recent update, fingers crossed.
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Ofiaich
Pioneer
28/07/2020 07:05 PM
hi! Can you tell me details of the firmware update?
Engineer calling tomorrow! Will be interesting to see what he/she says!
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Daggerlane
Explorer
29/07/2020 02:40 PM
Spoke too soon, WiFi problem still exists!
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Daggerlane
Explorer
29/07/2020 02:44 PM
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Grezzer61
Apprentice
last edited
28/07/2020 10:58 PM
Have same S5e wifi issues as others since Android 10 update.......frequent no wifi networks showing at all on start up.....wifi on/off toggling necessary.....wifi lost when coming out of sleep (S5e bookcover fitted)......wifi signal much weaker (connection speed always much slower) on S5e for both 2.4ghz & 5ghz than my old tab S when placed side by side using "Wifi Analyser". Also detects far fewer neighbours' wifi. Tried 3 different routers, no difference. Recent Samsung update seemed promising initially but issues still persist.
Have tried the usual "fixes" like everyone else, inc deleting partition cache but soon back to square one.
Be interesting to see what happens with "Ofiaiach's" engineer visit.....fingers crossed, perhaps a few more of these "real world" visits will help Samsung come up with proper fix rather than having to rely on lab data.
S5e lower graph
S5e lower graph
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Ofiaich
Pioneer
29/07/2020 12:12 PM
The engineers van broke down. Probably running on Vandroid 10 !
Rebooked his visit for Monday 3rd August!
Ofiaich
Grezzer61
Apprentice
29/07/2020 02:43 PM
Oh no 😢. You couldn't script that could you..........."Vandroid 10"........BRILLIANT