Fingerprint stopped working after update

(Topic created on:  

9/07/2026 07:47 AM

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G

Generalhao

First Poster

last edited

 

9/07/2026 07:47 AM

I have an s11 ultra tab and ever since the 8.5 update, my fingerprint has stopped registering my finger, I have cleared the previous one and register a new one, even after successfully registering, it won't still unlock my device.. Has anyone else experienced these.
    • TD

      Tourbillon De La Vie

      Samsung Members Star ★★

      last edited

       

      9/07/2026 08:17 AM

      Did you try diagnostics via Samsung members app
    • I

      iTrapped

      Hotshot

      last edited

       

      9/07/2026 08:55 AM

      Turn on Touch Sensitivity: Go to Settings > Display and toggle it on (especially if using a screen protector).
      The Double Scan: Delete old prints. Register the same finger as both Fingerprint 1 and Fingerprint 2 using slightly different angles.
      Turn off "Always On": Go to Fingerprint settings and turn off Fingerprint always on.
      Wake the screen before scanning. ​Clean the screen: Wipe away all smudges.
      The new update is much more sensitive to oils. ​
      Wipe Cache: Clear the system cache partition via Recovery Mode if it completely refuses to cooperate.

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