‎Smartthings app frozen | Samsung Community

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Retronic

Apprentice

last edited

9/08/2025 01:20 PM

Can't control soundbar or tv. When clicking into them from home screen, its like my touchscreens been disabled. Can't scroll or click anything but can swipe back and everything works on home screen. Anyone else having this issue?

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johnz237
Samsung Members Star ★
last edited

9/08/2025 01:43 PM
Hi! Welcome to the Samsung Members community!

On your handheld
Go to settings > apps > SmartThings > press "force stop" then > storage > clear cache. Restart phone.
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G
Godans
Explorer
last edited

9/08/2025 01:44 PM
Got the same problem and the above fix does not help
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johnz237
Samsung Members Star ★
9/08/2025 02:18 PM
*Edit. Original comment was deleted by OP, saying they "literally said" they tried that method.

You did not include any troubleshooting in your post.

"Can't control soundbar or TV. When clicking into them from the home screen, it's like my touchscreen's been disabled. Can't scroll or click anything, but can swipe back, and everything works on the home screen. Anyone else having this issue?"

Nothing mentioned regarding the suggested step.

If other users are reporting this too, it could be a server issue. Go to the Samsung Members app - Support - Feedback.
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Godans
Explorer
last edited

11/08/2025 05:52 PM
And the samsung tag2 app freezes at continue
AU
Anonymous User
First Poster
last edited

9/08/2025 02:14 PM
Try uninstall the app and install it again should work
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Members_48Urcpn
First Poster
11/08/2025 06:23 PM
This doesnt work...
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Godans
Explorer
last edited

9/08/2025 02:35 PM
Tried unistalling the app multiple times,rebooted phone. Threw it against the wall,prayed to the samsung gods.
Still the same.
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G
Godans
Explorer
last edited

9/08/2025 02:37 PM
App freezing when trying to control brand new 98inch tv and q990d soundbar. All worked until last week now the above freezing and also tab2 won't go by the continue screen.
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arianwen27
Samsung Members Star ★
last edited

9/08/2025 02:47 PM
Don't have a solution but I have a very similar problem. The settings page for smart tags within smart things is broken too. Yes I've tried everything, happens on a family members device too
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Members_ZqjQ7Vb
First Poster
last edited

10/08/2025 10:18 AM
I have the some problem, when enter in the configuration menu of the smarttag app freezing
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Martin_wet
Journeyman
last edited

10/08/2025 01:44 PM
Me too, tried all the suggested, but nothing works...
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Members_5G2rZW1
Student
10/08/2025 04:47 PM
Me too, phone restart, app cache clear, reinstall etc etc.., but nothing works

Smartthings app frozen

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