Hi @Slingo7277 Is it just issue with this email client if you use any others? I am aware that recently there have been some outages though I do not use that one myself. is web version any different?
Nothing currently reported in Down detector, you could check with Virgin though .
Ensure there is not a restriction on Background Data with the app.
sometimes it may be necessary to clear the cache of the email app/ set up the email account in the application again. Ensure there is also sufficient storage in the email account. Sometimes it helps if you Reboot your Device. if not solved You may need to reinstall the app again to see if that helps.
It's more likely a Virgin Media issue as it's been reported that Virgin Media are going to outsource the email service to a 3rd party in the near future. I know you can't set up a new email service with them for anyone signing up to Virgin Media as that service is closed to new clients.
Tourbillon De La Vie
Samsung Members Star ★★
last edited
1/10/2026 02:01 PM
JAMES4578
Samsung Members Star ★★★
last edited
1/10/2026 02:08 PM
Hi @Slingo7277 Is it just issue with this email client if you use any others? I am aware that recently there have been some outages though I do not use that one myself. is web version any different?
Nothing currently reported in Down detector, you could check with Virgin though .
otherwise Are your email sync settings correct, see these articles for details on the Samsung e mail app https://www.samsung.com/uk/support/mobile-devices/troubleshooting/
Ensure there is not a restriction on Background Data with the app.
sometimes it may be necessary to clear the cache of the email app/ set up the email account in the application again. Ensure there is also sufficient storage in the email account. Sometimes it helps if you Reboot your Device. if not solved You may need to reinstall the app again to see if that helps.
keith30
MegaStar
last edited
1/10/2026 02:52 PM
0 likes
Flights
Journeyman
last edited
5/10/2026 10:42 AM
0 likes