‎Enough is enough | Samsung Community

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SHF1991

Navigator

last edited

5/09/2025 05:04 PM

This IU7 update has made things worse.

The unresponsive has gotten worse and I'm absolutely livid that I have to buy a new phone.

Apps work and everything else works but when on lockscreen it fails to recognise senses and I'm having to press button constantly.

On Monday I'm going to call Citizens Advice and ask about how to go about compensation as phone works perfectly well but when lockscreen it's a Russian Roulette of if the screen will recognise senses.

I find it absolutely shocking that Samsung have yet to respond to me, and from my recent posts I'm not only one having these issues.

Samsung really ought to fix this

And now I'm gonna be worried about any future updates from now on, now I'm gonna go look for 2nd phone

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SHF1991
Navigator
last edited

5/09/2025 05:06 PM
I've had this issue since August 27th after update One UI 7.0
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Arsenal21
Pathfinder
5/09/2025 06:10 PM
I have now sent 8 error messages about the swipe to ooen not working, I was told they can't find any problem? I went on Samsung X (twitter) and they nade various suggestions, nothing has worked. Phone can work fine for 2/3 hrs, then you have to keep re-starting. No service centre near me to go to. Cd have it sent away, but that cd be 7 days without a phone. It's really not good enough from such a huge company.
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anonymousUser
Samsung Members Star ★★
last edited

5/09/2025 05:34 PM
Wipe Partition Cache is your first port of call
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FedUpMuchly
Student
5/09/2025 05:57 PM
This doesn't work and neither does a factory reset according to other posts.
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anonymousUser
Samsung Members Star ★★
5/09/2025 08:21 PM
You've tried it? On the OP's device?
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FedUpMuchly
Student
5/09/2025 09:40 PM
I couldn't make the partition cache work and checked other posts on the Samsung Nembers forum. Others were saying neither wired so I didn't bother trying. Not confident enough to do it myself and risk losing data in spite of backing up.
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anonymousUser
Samsung Members Star ★★
last edited

5/09/2025 05:34 PM
1. Turn off the device.
2. Connect To Computer USBC to USBC (you may also connect to another Samsung mobile via USBC). Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release both keys.
4. Wait until the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.
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SHF1991
Navigator
5/09/2025 05:38 PM
No shop is willing to do that
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SHF1991
Navigator
5/09/2025 05:40 PM
I'm being quoted £30-40 to have previous update but warned if phone goes back to IU7 or UI7 whatever it is it may happen again

So I've spent £90 on a Motorola and hope it doesn't lag like my last one did
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anonymousUser
Samsung Members Star ★★
5/09/2025 05:40 PM
You don't need a shop to wipe Partition Cache, you do it yourself
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SHF1991
Navigator
last edited

5/09/2025 05:41 PM
I don't have a laptop or anything that would do it
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anonymousUser
Samsung Members Star ★★
5/09/2025 05:54 PM
Another Phone will work
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anonymousUser
Samsung Members Star ★★
last edited

5/09/2025 05:41 PM
How are you expecting Samsung to respond to you?
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anonymousUser
Samsung Members Star ★★
5/09/2025 05:55 PM
How's long ago since you raised it with Samsung Customer Services and when did they say they would email you
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SHF1991
Navigator
5/09/2025 05:57 PM
One day I made first post, someone suggested diagnostics (only a few I didn't do such as charger and headset) but everything else passed - including the small squares from grey to blue every single one turned blue without any issues.

I then sent feedback and feedback said thanks someone from Samsung will get back to you.

That was end of September
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anonymousUser
Samsung Members Star ★★
5/09/2025 08:20 PM
Argh ok that's unlikely to happen given the betas and how many pieces of feedback they get.

You need to call Samsung Customer Services but get ready for them to say your device is out of warranty and it would be a chargeable repair.
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Teasdale
First Poster
last edited

5/09/2025 05:49 PM
I thought it was only me! I've had to buy a new phone since I updated the new software. It keeps freezing it's absolutely ridiculous!!!
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SHF1991
Navigator
5/09/2025 05:51 PM
It isn't only you, when it first happened I was outraged and made few not nice messages on here, thankfully few tried to help but unfortunately unsuccessful.

Phone works completely fine but lockscreen it is unresponsive most of the time and it's just like I've had enough
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Joeeye
SuperStar
last edited

5/09/2025 09:40 PM
Which device are you using as this is a note series forum, which as far as I'm aware none of those devices have any official OneUI 7 update.
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tallkeith
Navigator
last edited

6/09/2025 07:13 AM
Wrong part of the forum, but real problem for many many Samsung customers phones. The software update has rendered them unreliable and therefore useless
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Joeeye
SuperStar
7/09/2025 12:25 PM
Well I'm just asking because the user made a huge post complaining to us users and failed to mention what device they were actually using. If they wanted any useful feedback, some very basic information would be helpful.
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