Galaxy Book3 Pro 360 - touchpad stops working after a while
(Topic created on:
28/08/2023 07:30 PM
)
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Members_OOFzsTb
First Poster
last edited
28/08/2023 07:30 PM
After a while of use, say anytime after 40mins use the touchpad stops responding and before it does, the cursor bounces around the screen before it disappears. Moving your finger over the touchpad does nothing - as though touchpad device is no longer in the device configuration. Solution, use Windows button to tab to Shutdown, leave laptop along for 20mins+ then start up.
Windows/Samsung drivers/apps all up-to-date.
The problem started over a month ago.
AaronPhones
Pioneer
last edited
28/08/2023 10:16 PM
Bigtasty65
Big Cheese
last edited
29/08/2023 11:48 AM
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Nozzd
Apprentice
last edited
22/09/2023 10:08 AM
I bought a Samsung Galaxy Book 3 pro 360 in June 2023.
Since I've had it, I have the same problems you mentioned. Samsung doesn't offer any exchange or support. 2300€ for a computer with a touchpad that doesn't even work! Worst nightmare if you want to be productive...
*currently, the touchpad is going every which way as I write
#scam #GalaxyBook3pro360 #GalaxyBook3 #GalaxyBook #Touchpad
Members_sotll98
First Poster
last edited
15/10/2023 10:44 AM
Also bought an Ultra a month ago and have had the mouse totally freeze two times. I have just used the laptop a few times.
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just_alex
Student
last edited
2/11/2023 10:35 AM
My experience is that the touch pad seems intermittent and leggy. I thought it was a memory issue, but now I'm not sure it's the case. Seems like some faulty firmware.
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Cilantroman
First Poster
18/11/2023 10:33 PM
Same issue. Sent it twice, second time they wrote no defect found. Galaxy book 3 pro. If they drag this on until my warranty expires, I'm probably going to file a lawsuit of some kind.
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farawaysomewhere
First Poster
5/12/2023 05:11 PM
im sure it could be a class action
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Dr_EJ
First Poster
21/04/2025 01:52 PM
I'm having the same problem. Did you ever file suit or figure out a way for them to replace it?
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sadique
Student
last edited
5/01/2024 12:31 AM
Hello, I am most annoyed as the same things happens to my Samsung 360 Laptop. I only bought it March 2023 and the touchpad just freezes and mouse pointer vanishes. Its after re-starting the device or doing the Default Factory settings in Bios makes it come back. I am using an external mouse as a back up. Under the Sales of Goods Act Samsung need to refund the full costs of the device. The product is faulty and NOT as described.
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sacred1
First Poster
last edited
6/01/2024 01:12 PM
This is now happening to me after 8 months of use for no apparent reason. I was using the computer and the trackpad suddenly stopped responding. I am using the touchscreen and keyboard as we speak. Have tried updates, resetting, turning the pad off and on all to no avail. I can't even get the mouse to respond at this point.
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sacred1
First Poster
6/01/2024 01:50 PM
Just did a long reset vs shutting down the computer and this has solved the problem - for now.
To do a long reset hold the power button until the "slide to shutdown" screen appears. Then shutdown.
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Monty9
Journeyman
last edited
19/01/2024 10:10 PM
Hi, Samsung has released a firmware update for the touchpad and it seems that works, (2 days with intensive use). I hope that it will finally be solved once and for all.
M4rk_4T
Student
27/01/2024 10:54 PM
Hi Monty9. Do you kow of a place where this can be downloaded? The touchpad on Galaxy Book3 Pro 360 stopped working today.
Thanks.
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Monty9
Journeyman
last edited
28/01/2024 07:06 AM
Morning, in my case the update appeared on the screen automatically, but I am sure that using the app SAMSUNG UPDATE will work. Good luck
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Monty9
Journeyman
8/02/2024 05:53 PM
I have been 3 weeks with the new updated firmware and everything ok, no issue at all with touchpad, then, fixed the problem.Check your present configuration in your touchpad, just in case. Bye
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M4rk_4T
Student
9/02/2024 02:07 PM
Received my laptop back today. They fitted a new gtrackpad and all is well again .. except having to reinstall everything .. fun times.
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student89
First Poster
6/10/2024 04:16 AM
I got the same issue with Samsung galaxybook3 360. After 40 days, the touchpad stop working. But interesting thing; there is no driver, no touchpad option in devices menu anymore. Even I did "firmware update for touchpad" but nothing changed. After talked to CC, they remotely connected to my laptop (they had no idea about what they were doing) I will send it to warranty. Terrible experience so far. It was my first Samsung laptop and there will not be second I am sure.
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