‎SmartTag2 | Samsung Community

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Bki_ac

Apprentice

last edited

30/10/2024 11:49 AM

Just got a SmartTag2 but can't get it to connect to my phone. I've tried resetting the tag, I'm running the latest version of smart things, I've got a stable Internet connection but keep getting error code 84-002 "temporary server error". It's been almost 24hrs of trying on/of. Any ideas what else I can try?

Thanks!

Solution
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Bki_ac
Apprentice
last edited

30/10/2024 03:07 PM
So, as a last-ditch attempt, I uninstalled and reinstalled the smart things app and it seems to have worked. I guess whatever bug it had cleared when reinstalling. Give it a go, and I hope it works for you too 🤞
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Members_TtYEl9d
First Poster
31/10/2024 03:32 PM
Unfortunately, this has not worked for me.
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KRITIKULL
First Poster
19/11/2024 05:16 PM
I am having the same issues, same error code. Have tried resetting smart tags and uninstalled/reinstalled Smart Things. Still same error code
0 likes
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Members_ecc7wmP
Student
3/12/2024 03:39 PM
I have 1 smart tags 2 and doesn't play . Issue error code 84-002. I uninstalled and reinstalled the smart things app but show error code 84-002. Can you help me?
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smg1
Hotshot
last edited

30/10/2024 12:34 PM
I have 4 smart tags 2. As soon as I pulled the blue battery tag out of thr smart tag, I got a notification on my phone to complete the connection and update the smart tag software.

I suggest contacting samsung as you might have a faulty one.
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Bki_ac
Apprentice
30/10/2024 12:44 PM
Thanks. I get the notification it just won't complete the setup.
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frosmans
Apprentice
last edited

30/10/2024 01:07 PM
I'm having the same issue. Got 4 Smarttag2 that got delivered today. Tested 2 and neither connects.
Probably the Samsung server itself that is down.
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Gary14868
Student
last edited

30/10/2024 01:50 PM
I've just had 2 delivered and 1st one I've come too is not connecting. Tried taking battery out and still same fault code as yours.
0 likes
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frosmans
Apprentice
last edited

30/10/2024 02:56 PM
And Samsung support is not responding... Very nice.
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AbuHadi
Apprentice
last edited

30/10/2024 06:04 PM
Samsung support told me to go to a Service Center!
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Gary14868
Student
last edited

30/10/2024 06:15 PM
So I have a s20fe and it doesn't connect. My Mrs as come home and she as a s23fe and they connected straight away. I tried uninstalling the app and reinstalled it but still getting the error code 84-002
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AbuHadi
Apprentice
last edited

31/10/2024 12:01 PM
I tried again (for 2nd time) to uninstall and then reinstall. This time, I started Smart Things App and tried to give full permissions before connect. I went to all options and made sure, it has every thing enabled. Then, I rested my Smart Tag 2 and connected it. I worked! Issue is resolved , Thanks Bki_ac
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braugss
First Poster
last edited

1/11/2024 09:43 PM
Hello, I recently just went through this problem when attempting to pair my SmartTags 2 devices, and I found a solution, that I assume will work for you.

For some reason, you need to first create a "room" in the SmartThings app. I didn't document the process step by step when I was doing it, but basically open the SmartThings app, and then manage your "home" and add a room. I simply just called the room "SmartTags". Once you finally create that room, try the pairing process again.
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AJuk1974
First Poster
2/11/2024 07:00 PM
Yep this worked for me, switched all permissions on set up a room and it connected straight away, thank you.
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DaisyB65
First Poster
4/11/2024 07:28 PM
Thank you soooo much. I've been trying for over a week, and the helpline has been useless!
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Members_AoPdXgF
First Poster
29/11/2024 03:27 PM
Hello, I had exactly the same issue and it solved like you suggested. To add a room in SmartThings is not that intuitive, but I could it by doing the following:

To add a room, open the SmartThings app, and tap ¨Devices¨. 2 Tap drop-down menu select ¨Manage rooms¨. 3 Tap Add (+ icon), and then select a new location. 4 Choose a name for the room, and then tap ¨Next¨. Select a wallpaper for the room, and then tap ¨Save¨. You can tap ¨Change wallpaper¨ to make a different choice. 5 Once it’s saved, the room will appear under its assigned location. You can find it by navigating to the location, and then tapping the room. From here, you can add devices to the room and make other changes by tapping + Add device.

SmartTag2

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