Samsung Community

Smart tag2

(Topic created on:  

6/02/2025 02:04 PM

)

1250 Views

 
PN

pv-n

First Poster

last edited

 

6/02/2025 02:04 PM

Can't connect my tags to my new phone.says they are still attached to the old phone.cant find them on the old phone to remoremove them. Any ideas?
    • J

      JerryS

      Troubleshooter

      last edited

       

      6/02/2025 02:29 PM

      Hi and welcome to the forum. I just set up my new phone yesterday, I used Smart switch and could access the tag on the new phone straight away after it downloaded some software. Did you set up your new phone with smart switch or start afresh? Have you tried removing the device in the smarthings app on your old phone?
    • G

      GusB

      Samsung Members Star ★

      last edited

       

      6/02/2025 02:53 PM

      Should just transfer over with your Samsung account? That's what mine did, I've got 7 in use at the moment, all just came over?
      R

      -Robot-

      Samsung Members Star ★★

      6/02/2025 03:01 PM

      Same all transferred and working fine

      0 likes

    • G

      GoanGeek

      Samsung Members Star ★★

      last edited

       

      16/02/2025 11:54 PM

      Have you tried resetting them?

      0 likes

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