Samsung support
(Topic created on:
9/11/2026 09:39 AM
)
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R
rr55pro
Explorer
Is it just me or dose samsung support not understand how warranty works?
My charger recently stopped powering my devices and it has a 12 month warranty, I've called them and because I've had it for 6 months (funny that) thay can't isdue a replacement or refund, and I've also been told because its been 30 days witch is not on samsungs website.....smh
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Tourbillon De La Vie
Samsung Members Star ★★
9/11/2026 10:00 AM
Where was it bought. It should be 12 months warranty
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rr55pro
Explorer
9/11/2026 10:17 AM
Smh called and emailed them might threaten to sue em,
(Would be funny aswell suing samsung over a charger)
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iTrapped
Hotshot
9/11/2026 11:09 AM
Don't threaten them otherwise you'll be charged for staff abuse and harassment
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rr55pro
Explorer
9/11/2026 11:12 AM
I mean I've mentioned the consumers right act, if not threaten then il tell em
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JAMES4578
Samsung Members Star ★★★
9/11/2026 11:24 AM
Definitely is 12 months warranty for charger which is stated on website https://www.samsung.com/uk/support/warranty/
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rr55pro
Explorer
9/11/2026 11:26 AM
Yupp no idea why thayer saying I can't get a replacement because I've had it 6 months its got a 12month warranty
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johnz237
Samsung Members Star ★
last edited
9/11/2026 12:46 PM
Under the UK Consumer Rights Act 2015, if a product is faulty after 30 days and within the first 6 months of purchase, the retailer can choose to either repair or replace it.
If the item is less than 30 days old, you have a short-term right to reject it outright for a full refund instead
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