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Barford1011

Pathfinder

last edited

9/10/2022 05:43 PM

So I have a smart tag battery has been changed, worked for a month then nothing. Try to see if it connects but no even if you press the button it makes no noise. Anyone with help be much appreciated

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Steven9761
Troubleshooter
last edited

9/10/2022 05:53 PM
Did you buy a cheap, non-branded battery, perhaps? Sounds like its as simple as inserting another battery, from a reputable battery manufacturer.
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Barford1011
Pathfinder
last edited

9/10/2022 06:33 PM
The battery was not cheap
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-Robot-
MegaStar
last edited

9/10/2022 06:36 PM
Maybe the smart tag is dead, I had a problem where I changed the battery but then it wouldn't connect. I reached out to Amazon where I got it and after some tests they replaced it
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Barford1011
Pathfinder
9/10/2022 07:37 PM
Mine was from Samsung
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-Robot-
MegaStar
9/10/2022 07:41 PM
Contact support and see if they will replace it
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NedKelly86
First Poster
27/10/2022 01:02 PM
I had the same issue told this product has no warranty
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GoanGeek
MegaStar
last edited

10/10/2022 07:01 PM
I had issues when I changed the battery as well.

Don't know what fixed it but I remember resetting it a couple of times and readdding it and also making sure smarthings and smartthingds find was updated.

Can be pretty frustrating if things don't work as they used to.
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NYMM
Navigator
last edited

7/02/2023 12:03 AM
I had the same issue. I bought duracell battery 4 pack and just popped my last battery in today. The other 3 lasted about a month sometimes less. Had a software update today too for it but no idea what it fixed
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