Faulty s24 ultra case

I bought Samsung S24 Uktra and the new case for it ( standing grip case for £49.00). After 6 months its torn fron its standing bit which is its purpose thats why i paid that money but it looks like product is faulty. It is possible so i asked samsung sales service anything they can do like a replacement or different product or refund they said after 14days is nothing they can do. Shame because its not like i do not like product and asking a refund. Product is faulty and asking mighty Samsung to do saomething with it. But unfortunately they are not like Amazon ( their after sales service is over the chart). At least Samsung is not the old Samsung that i know looks like. I am 42 years old and using Samsung phone/tv/tablet qnd accesorios for more than 20years. Recently my 8k tv stopped working after 3.5years i thought its okay but seeing similar thing and approach from samsung for repair or solution i am let down by them.