Bluetooth issue

(Topic created on:  

25/09/2024 03:08 PM

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Na36

Apprentice

last edited

 

25/09/2024 03:08 PM

My samsung watch 6 blutooth got off and battery is also finished,due to which watch get switched off now when I switched on watch it's blutooth is not getting on due to which I reset my watch,but now issue is blutooth is not visible in wearable app and I am not able to connect with my watch

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      Fiona26

      Samsung Members Star ★★

      last edited

       

      25/09/2024 03:27 PM

      If the watch has already been reset and is in pairing mode. Clear the cache or even data of the wear app. Restart the device and connect the watch to the wear app again. Once data has been cleared you will have to pair any other devices you had connected to the wear app.

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      Na36

      Apprentice

      25/09/2024 07:16 PM

      Hi Fiona

      The issue is that after reset it's not in paired mode as well.As bluthoot is switched of so it is not showing watch name in wearable app.

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      Fiona26

      Samsung Members Star ★★

      last edited

       

      25/09/2024 07:28 PM

      Is Bluetooth turned on, on your device. Remember to clear the wear apps data, Reboot your phone holding both volume down and power button together until the phone switches off itself. You can reboot the watch also, holding both side buttons in together until it turns off itself. Make sure Bluetooth is toggled on once phone is powered back up. Then open the wear app and retry pairing the watch again.

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      Na36

      Apprentice

      26/09/2024 02:20 PM

      I done reboot as well but issue is still same no device name of watch is visible in wearable app.

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      Na36

      Apprentice

      26/09/2024 02:21 PM

      As well as bluthooth is also not on of watch but now it is no welcome screen of watch and I am not able to in bluthoot now.

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