Hi @iamas24user Ensure you are in file transfer mode, you could try to reset the settings of the USB port of your phone. To do this, go to Applications and Activate
"Show system applications" by tapping the 3 lines to the right of Your Apps, select ok.
Find the USB settings app and in storage, delete the cache and data. Restart the device and see if that makes a difference.
However it may be a beta issue so if it cannot be resolved best to send an Error Report.
JAMES4578
Samsung Members Star ★★★
last edited
11/09/2026 03:18 PM
Hi @iamas24user Ensure you are in file transfer mode, you could try to reset the settings of the USB port of your phone. To do this, go to Applications and Activate
"Show system applications" by tapping the 3 lines to the right of Your Apps, select ok.
Find the USB settings app and in storage, delete the cache and data. Restart the device and see if that makes a difference.
However it may be a beta issue so if it cannot be resolved best to send an Error Report.
MartynaK
Beta Moderator
14/09/2026 12:21 PM
@JAMES4578 Thanks for the helpful troubleshooting suggestions!
@iamas24user If the issue persists, an Error Report through the Samsung Members app would be useful for further investigation.