‎Microsoft apps dont load or crash

Z

Zish

Apprentice

last edited

21/04/2026 02:36 PM

Hi everyone,

Is anyone else having issues with Microsoft Outlook, authenticator or Word?

I cant seem to use these apps anymore. I have reinstalled the apps, restarted the phone but it keeps crashing or it will not load any new emails.

Thanks.

0 likes

J
JAMES4578
Samsung Members Star ★★★
last edited

21/04/2026 02:56 PM
I do not not have an issue myself but seems some issues have been reported (seems not all Beta related).

A possible fix :

Settings -> Search for "Android System Webview" -> App Details In Store -> Remove Updates

Reboot

Settings -> Search for "Android System Webview" -> App Details In Store -> Update Note: If "Android System Webview" doesn't appear in the app list, go to:
Settings -> Google -> All services -> System Services -> Select "Android System Webview-Reboot,

4. Launch the Microsoft Apps.

see more here https://learn.microsoft.com/en-us/answers/questions/5858412/ms-authenticator-app-not-working-after-android-upd

There is also a thread on US community https://us.community.samsung.com/t5/Galaxy-S25/Issues-with-Microsoft-apps-after-April-2026-security-update/td-p/3534626/page/2
Z
Zish
Apprentice
21/04/2026 11:13 PM
Hi James,

You are a lifesaver. The solution worked so far.

I didn't bother searching for a solution because I assumed it's to do with the beta version as it started soon after an update.

Thank you for your help.
A
AnnaMaz
Beta Moderator
last edited

22/04/2026 01:45 PM
Hello @Zish,

I am glad you managed to get this solved with the help from the Community 😊

Have a good day! ☀️
D
dpfulton
First Poster
last edited

23/04/2026 05:59 PM
Microsoft Authenticator app updated today from the Google Play Store and the update appears to have fixed the issue on my device (S25Ultra). I am now able to open/use Authenticator, Outlook, Excel, Teams, Word, etc. that were not working for the past week.

Microsoft apps dont load or crash

Related Content