Original topic:

Mic problems

(Post creation time:  

30-07-2026 12:41 PM

)

495 Visits

J

JaggyJaggy

Beginner Level 2

last edited

 

30-07-2026 12:41 PM

 

in

 
Hey guys I recently got a samsung s24 ultra, and have been getting mic problems. When I make phone calls the receivers of my calls have been complaining that my audio keeps going low and then back to normal. This is not a brand new phone it's an open box purchase.

Does anyone know how to fix this problem or should I carry the phone back.
    • R

      RoseRR96

      Active Level 1

      31-07-2026 04:17 AM

       

      in

       
      Hello! Maybe check if there is still protective materials around the microphones? If not please try to clean it with soft bristled brush or an air blower. We may not know it bust dust and debris be getting to them and causes issues. Cleaning them as often possible do wonders!

      Also sometimes I forget to turn off my Bluetooth and it connects to another device causing the call to be on and off to the receiver of the call so just double check that as well!

      Hope that you get the issue fixed!
    • S

      SamsungCaribbean

      Community Manager

      3-08-2026 04:04 PM

       

      in

       

      Hey, JaggyJaggy! 👋 To get the help you need, we invite you to head over to the Support section within this app (Members), where our expert team can give you the right follow-up. 💬

    • J

      JaggyJaggy

      Beginner Level 2

      3-08-2026 04:08 PM

       

      in

       
      Hey guys thanks for reaching out I got it fixed. I carried it back and they told me something was stuck in the microphone port.
      S

      SamsungCaribbean

      Community Manager

      3-08-2026 07:34 PM

       

      in

       

      That's great to hear, glad it got sorted out! 💙

      0 likes

      L

      linciln

      Beginner Level 4

      4-08-2026 04:13 PM

       

      in

       
      Ouk

      0 likes

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