‎5G network software | Samsung SEAO Community

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Jimmy716

Active Level 2

last edited

Thursday, November 24th, 2022 09:31 AM

in

Galaxy S

My S22 ultra not getting 5g network anly software update for 5G network

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JP19
Expert Level 5
Thursday, November 24th, 2022 02:13 PM

in

Galaxy S
Hi, are u subscribed to a 5G mobile plan?
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Jimmy716
Active Level 2
Saturday, November 26th, 2022 11:49 AM

in

Galaxy S
Yes under M1
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JP19
Expert Level 5
Saturday, November 26th, 2022 11:56 AM

in

Galaxy S
Maybe u will need to be outdoors most of the time, in order to see 5G. If u are in office building or underground, 5G network will be blocked.
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Jimmy716
Active Level 2
Saturday, November 26th, 2022 12:08 PM

in

Galaxy S
outdoor also no 5G
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JP19
Expert Level 5
Saturday, November 26th, 2022 03:58 PM

in

Galaxy S
Hmm.. how long has u been using this 5G sim card and subscribed to this 5G plan alr?

Have u been to several places to try out alr?
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Jimmy716
Active Level 2
Saturday, November 26th, 2022 04:16 PM

in

Galaxy S
Near 8 month only recently no 5g i change m1 5Go plus booster to 5G m1 Access for the 5G network after then no 5G
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Jimmy716
Active Level 2
Saturday, November 26th, 2022 04:56 PM

in

Galaxy S
Try loh
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Jimmy716
Active Level 2
Saturday, November 26th, 2022 04:59 PM

in

Galaxy S
Open “Settings”

Click on “Software Update”

Select “Mobile Data Options”

Tap “Download and Install”

Press “Install”after the download is complete
(How to select mobile data options)
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JP19
Expert Level 5
Saturday, November 26th, 2022 05:05 PM

in

Galaxy S
Probably, u may want to call up M1 hotline directly and have the technician advise on the steps and at the same time, check whether ur plan is currently 5G. Sometimes, 5G may be disabled on their end, despite u subscribing to a 5G plan.
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Br0Z
Active Level 3
Tuesday, November 29th, 2022 11:45 PM

in

Galaxy S
Have your issues solved? Probably, you want to take a look here to check 5G coverages by Telco's. https://www.nperf.com/en/map/SG/-/-./signal/
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SamsungNantakkumar
Moderator
Friday, December 2nd, 2022 03:19 AM

in

Galaxy S
Hello Jimmy716. I am Nantakkumar, from Samsung.

We're sorry for the experience. Can we trouble you to perform the following troubleshooting steps

Step 1 : Reset the SIM card
>> Try to remove, then reinsert the SIM card.

Step 2 : Try using a different SIM card in your mobile device to check if the same issue persists.

Step 3 : Contact your Telco Service Provider to check if there is any network
issue from their end and to check on your account status.

However, if the issue persists, we would like to propose the Smart Tutor. The advantage is, we will be able to assist you with further troubleshooting over the call. Please call our Samsung Care Line 1800-726-7864 regarding this service. Our experts at Samsung Care Line will advise and assist you in details.

Thank you.
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title:

5G network software

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