Promo codes missing when changing device
(Topic created on:
12/03/2024 07:13 PM
)
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AlanK44
Explorer
last edited
13/03/2024 09:16 AM
I recently switched to the S24 Ultra and to my horror I see that all the promo codes I had are gone. Probably had 7 promo codes for 20% off some product categories, but now they're all gone. The promotional codes are not linked to a mobile phone, but to my Samsung account. Anyone experienced something similar?
Jag bytte nyligen till S24 Ultra och till min stora fasa ser jag att alla kampanjkoder som jag hade är borta. Hade säkerligen 7 kampanjkoder på 20% rabatt på vissa produktkategorier, men nu är alla borta. Kampanjkoderna är ju inte knutna till en mobiltelefon, utan till mitt Samsungskonto. Någon som varit med om något liknande?
Ham0deh
Navigator
last edited
12/03/2024 09:31 PM
AlanK44
Explorer
last edited
13/03/2024 02:27 PM
Emmi S
Big Cheese
last edited
13/03/2024 09:19 AM
Hello @AlanK44
Added English since we have users from all Scandinavian countries here. Have you contacted our support about this? Here is info to the Swedish support: https://www.samsung.com/se/support/contact/#contactinfo
AlanK44
Explorer
13/03/2024 02:26 PM
Emmi S
Big Cheese
13/03/2024 03:35 PM
I see @AlanK44
Some benefits and campaigns are only visible depending on your phone. For example, if you have a S24 campaigns and benefits related to Flip will not be visible, and vice versa.
Some campaigns are also connected to when you connected your device to Members, and if you connect a new device, the lifecycle starts over. For example, in month 1 in the lifecycle could be a campaign/voucher with 20% off accessories and in month 6 in the lifecycle there is other offers.
In the Members app, scroll down to Benefits and press the arrow to see all benefits and campaigns available. The first view is limited:
Is this what you mean, or what exactly have disappeared?
tibsu18
Explorer
18/03/2024 06:43 PM
Hey @AlanK44 👋🏻 and everyone!
I found this answer most useful.
Things are just like this person says.
** -tibsu18 **
AlanK44
Explorer
last edited
13/03/2024 05:50 PM
Emmi S
Big Cheese
14/03/2024 02:48 PM
Ok thanks for sharing a print screen @AlanK44 - I will send this internally to see if we can find out what have happened. Meanwhile, could you send me your name and email (linked to your Samsung/Members account) in a PM to me?
Indulis
Journeyman
last edited
30/04/2024 04:15 PM
This also happened to me when I changed the e-mail address to another one in the Samsung settings (changing the region is equivalent). After changing to the old email address, I got everything back.
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AlanK44
Explorer
30/04/2024 04:17 PM
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Indulis
Journeyman
30/04/2024 04:59 PM
With that information, I trying explain that if you change the e-mail address for your profile on your phone (in the user settings) or in the Samsung web store, then the bonus points and coupons remained invisible to me (disappeared). When, in my case, I returned the old profile email address, then everything was as before. This also happens if the phone is registered in a different region. Or a phone for a different region is being used with a customer profile originally registered in a different country/region. For example, Promo codes are Swedish, but you want to use them on a phone from the USA.
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