Men den lilla ledn lyser när du sätter den på laddning eller? Har du tappat den på marken i vattnet eller på någon dammig plats? Det framkommer inte av ditt inlägg nämligen
I am sorry that you are facing such an issue, please try the following steps , in case it did not help please visit the nearest service center or you can contact our support for booking a service for the buds:
1. Place both earbuds in the charging case, close the lid, and wait for at least 7 seconds before removing them to attempt a reset. 2. Insert the earbud into your ear and listen for the detection chime. If no sound plays, the internal touch-sensitive sensor may have been displaced. 3. Wipe the gold charging contacts on the earbud and the pins inside the case with a soft, dry, lint-free cloth to ensure a stable power connection. 4. Observe the LED light inside the case when the left earbud is inserted. A flashing red light indicates a coupling or charging error caused by the impact.
Androidsweden41
Hotshot
last edited
14/05/2026 10:07 AM
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SalmaAmrHelmi
Moderator
last edited
15/05/2026 01:09 PM
I am sorry that you are facing such an issue, please try the following steps , in case it did not help please visit the nearest service center or you can contact our support for booking a service for the buds:
1. Place both earbuds in the charging case, close the lid, and wait for at least 7 seconds before removing them to attempt a reset.
2. Insert the earbud into your ear and listen for the detection chime. If no sound plays, the internal touch-sensitive sensor may have been displaced.
3. Wipe the gold charging contacts on the earbud and the pins inside the case with a soft, dry, lint-free cloth to ensure a stable power connection.
4. Observe the LED light inside the case when the left earbud is inserted. A flashing red light indicates a coupling or charging error caused by the impact.
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RowaidaE
European Moderator
last edited
11/08/2026 08:38 AM
Hi, has your issue been resolved, or did any of the comments help?
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