‎‫screen won't turn off‬ | ‫Samsung MENA Community‬

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TurkyF89

Beginner Level 2

آخر تعديل

09-8-2017 10:44 م

in

The screen dose not turn off during calls and I have tried to check the settings for proximity sensor in dail app and in settings but unfortunately I couldn't find it please support

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ks4
Active Level 6
09-9-2017 03:36 ص

in

جالاكسى S
its preset ... just check whether the proximity sensor is working or not ? *#0*#
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TurkyF89
Beginner Level 2
09-9-2017 08:56 م

in

جالاكسى S
this is a screenshot of the sensors page. I didn't find any clue about the functionality of the proximity sensor similar to the other sensors
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ks4
Active Level 6
09-12-2017 02:06 م

in

جالاكسى S
open the sensor's page and hold your hand over the ear piece . check the screen colour turns becomes green or not .. if the phone wibrates and screen turns green colour your proximity sensor is working fine..

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ks4
Active Level 6
09-12-2017 02:09 م

in

جالاكسى S
this pic may help
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K
ks4
Active Level 6
09-12-2017 02:13 م

in

جالاكسى S
go this way also

open samsung members app
then click test hardware option
click sensors option

done
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Godzilla94
Beginner Level 2
12-27-2018 09:10 م

in

جالاكسى S
hi everyone
i have the same problem, please look at my screenshot...do you think the sensor is physically broken or it's a software issue.

thank you
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title:

screen won't turn off

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