title:
iris scanner error
(Post creation time:
07-27-2020 07:15 AM
)
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ImranMansoor
Active Level 8
07-27-2020 07:59 AM
in
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Moonwalker1
Active Level 3
07-27-2020 08:02 AM
in
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ImranMansoor
Active Level 8
07-27-2020 08:06 AM
in
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Moonwalker1
Active Level 3
07-27-2020 08:08 AM
in
i start facing this issue
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zeeshu786
Active Level 8
07-27-2020 09:03 AM
in
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Moonwalker1
Active Level 3
07-27-2020 09:28 AM
in
zeeshu786
Active Level 8
07-27-2020 09:32 AM
in
samsungksa1
Moderator
07-27-2020 09:30 AM
in
Thank you for contacting Samsung
make sure that the phone is running on the latest software version. If an update is available then make sure to download and install it
also you can restart your device in the safe mode by pressing the power button with the volume down and volume up buttons
Clear the cache and data of the Iris scanner
Moonwalker1
Active Level 3
07-27-2020 09:36 AM
in
and cleared the cache of iris scanner app
still this error here
Samsung galaxy s9 plus
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samsungksa1
Moderator
07-27-2020 11:15 AM
in
Thank you for contacting Samsung
can you try to reset the device settings by the following steps :
settings - general management -reset -reset the device settings
and provide us if its working or not
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Moonwalker1
Active Level 3
08-1-2020 10:25 AM
in
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