title:

iris scanner error

(Post creation time:  

07-27-2020 07:15 ص

)

660 المشاهدات

M

Moonwalker1

Active Level 3

آخر تعديل

 

02-7-2021 08:47 ص

 

in

 
Problem solved just by removing the old screen protector
image


    • I

      ImranMansoor

      Active Level 8

      07-27-2020 07:59 ص

       

      in

       
      remove your face mask 😷 and try again

      0 إعجابات

      M

      Moonwalker1

      Active Level 3

      07-27-2020 08:02 ص

       

      in

       
      iris scanner not face recognition bro

      0 إعجابات

    • I

      ImranMansoor

      Active Level 8

      07-27-2020 08:06 ص

       

      in

       
      are you facing this issue after the recent updates

      0 إعجابات

      M

      Moonwalker1

      Active Level 3

      07-27-2020 08:08 ص

       

      in

       
      3 update before
      i start facing this issue

      0 إعجابات

    • Z

      zeeshu786

      Active Level 8

      07-27-2020 09:03 ص

       

      in

       
      backup your files and format...

      0 إعجابات

      M

      Moonwalker1

      Active Level 3

      07-27-2020 09:28 ص

       

      in

       
      did you face the same problem
      Z

      zeeshu786

      Active Level 8

      07-27-2020 09:32 ص

       

      in

       
      after july update.. i face this problem... but i backup my data and hard reset my device..
    • S

      samsungksa1

      Moderator

      07-27-2020 09:30 ص

       

      in

       

      Thank you for contacting Samsung 

      make sure that the phone is running on the latest software version. If an update is available then make sure to download and install it

      also you can restart your device in the safe mode by pressing the power button with the volume down and volume up buttons 

      Clear the cache and data of the Iris scanner

      • From the Home screen, swipe up or down to access the Apps screen.
      • Tap Settings.
      • Tap  Apps.
      • Scroll to and touch the desired app.
      • Tap Storage.
      • Tap CLEAR CACHE.
      • Tap CLEAR DATA.
      • Tap Delete
      M

      Moonwalker1

      Active Level 3

      07-27-2020 09:36 ص

       

      in

       
      i had tried this
      and cleared the cache of iris scanner app
      still this error here
      Samsung galaxy s9 plus

      0 إعجابات

      S

      samsungksa1

      Moderator

      07-27-2020 11:15 ص

       

      in

       

      Thank you for contacting Samsung 

      can you try to reset the device settings by the following steps :

      settings - general management -reset -reset the device settings 

      and provide us if its working or not 

      0 إعجابات

      M

      Moonwalker1

      Active Level 3

      08-1-2020 10:25 ص

       

      in

       
      didn't work reset the device settings

      0 إعجابات

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