‎‫Samsung Secure Folder error.‬ | ‫Samsung MENA Community‬

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Mush0001

Active Level 1

آخر تعديل

10-26-2026 06:44 ص

in

جالاكسى S

Hello Samsung Support,

I am using a Samsung Galaxy S23 Plus with Samsung Gallery version 15.9.01.7.

I moved my photos and videos into Secure Folder, then created an album inside Secure Folder Gallery and moved it to Private Album. Now the Private Album option has disappeared, and I cannot access my saved photos and videos.

Please help me restore access to my private media without deleting or resetting Secure Folder data.

Thank you.

M
Maaliikkk
Beginner Level 2
10-26-2026 07:15 ص

in

جالاكسى S
Yes i also facing the error sometimes
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M
Maaliikkk
Beginner Level 2
10-26-2026 07:16 ص

in

جالاكسى S
I have samsung s26 ultra with update version of secure folder
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M
M1at6
Active Level 6
10-26-2026 10:26 ص

in

جالاكسى S
Samsung support is non-existent. They don't engage with the community or reply to anyone.
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M
Mush0001
Active Level 1
10-26-2026 10:30 ص

in

جالاكسى S
Why they remove private folder from secure folder without informing us. I have important data in it, and now I can't access.
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M
M1at6
Active Level 6
10-26-2026 10:56 ص

in

جالاكسى S
This shows lack respect & proficiency from Scamsung towards its customers

Here a solution head into Gallery app in secure folder settings- about Gallary - click on version number several times until Gallary labs is activated

Go back to Gallary setting - Gallery labs - scroll down untill you see utilities there is an option to restore files in private albums - you'll be asked to enter your fingerprint

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M
Mush0001
Active Level 1
10-26-2026 10:57 ص

in

جالاكسى S
I already tried, nothing happened.
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M
M1at6
Active Level 6
10-26-2026 10:59 ص

in

جالاكسى S
Close the Gallery app from the background & re-open again
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title:

Samsung Secure Folder error.

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