title:
S21 ultra
(Post creation time:
04-16-2021 11:04 PM
)
805 Views
My new s21 ultra keeps restarting suddenly every couple of days. I tried resetting the phone and after a few days the same issue occured (phone suddenly restarts). And i would be using it lightly (no heavy apps). Do other s21 owners have this issue also?
Miatham
Expert Level 5
04-16-2021 11:09 PM
in
2- If the issue still exist, restart your phone into safe mode, perhaps there is an app caused the restart
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Miatham
Expert Level 5
04-16-2021 11:17 PM
in
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rafox
Active Level 4
04-16-2021 11:19 PM
in
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Miatham
Expert Level 5
04-16-2021 11:26 PM
in
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samsungksa1
Moderator
04-18-2021 03:32 PM
in
Thank you for contacting Samsung KSA
make sure that your device is on the last update
make sure to disable auto restart from the device settings -battery and device care-3 dots on the right corner-automation -disable auto restart
also from the device settings -general management-reset-disable auto restart
check bixby routine
did you download any apps recently ?
check your device in the safe mode as the safe mode is a useful way to stop all third party apps
if you still face the same issue then kindly visit the nearest service center
the link of the service centers:https://www.samsung.com/sa_en/offer/service-centers/
We hope this has been of some assistance to you. If you do have any further queries, please do not hesitate to contact us.
Hope you and your family staying healthy and safe!
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