‎Fingerprint issue | Samsung MENA Community

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Anonymous User

Beginner Level 1

last edited

09-8-2025 06:17 PM

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I’m using the Samsung Galaxy S24 Ultra. For the past 2 months, the fingerprint sensor hasn’t been working. Here’s what I’ve tried:

- When I press the fingerprint area, it shows *“Fingerprint doesn’t match”*

- I can't add a new fingerprint or delete the existing one

- Tried factory reset – didn’t help

- No screen protector or tempered glass is applied

- Cleared biometric data from settings – still no luck

Despite trying all these steps, the issue remains. Is it a software bug or a hardware issue?

If anyone has faced this or has a solution, please help.

Thanks.

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