title:
Camera Note 20 ultra.
(Post creation time:
05-19-2021 04:09 AM
)
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E
Eastern007
Beginner Level 2
My Note 20 ultra camera gives ticking or clicking sound when shaken. Is it normal?...its very loud. ..tick tick.
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samsungksa1
Moderator
05-19-2021 01:18 PM
in
Thank you for contacting KSA
Shaking the phone while the camera is not working may cause the OIS to rattle as it hits the internal structure.
“OIS”(Optical Image Stabilizer) feature detects shaking hands and moves the lens in the opposite direction of shaking to correct it.
OIS feature allows to minimize shaking when shooting pictures, previewing, recording video, and the exposure time automatically adjusts to take sharp pictures in a dark environment.
Galaxy Note20 Ultra has a larger OIS than other products, which may be heard relatively loud. This is not a product defect and is a symptom that may occur due to the characteristics of OIS feature, and it does not affect the function and performance of the product even if it sounds.
In addition, a specific software algorithm was also applied to prevent OIS from moving when the OIS is shaken so it makes sound.