‎A31 Display black issue | Samsung MENA Community

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Shakilbd

Beginner Level 2

last edited

10-23-2020 05:18 PM

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My A31 phone display sometime black but everything OK. When I force restart display OK. What the problem

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Ownz
Active Level 7
10-23-2020 06:14 PM

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what do you mean by sometime black ? does it turn off suddenly? or does it turn all black while you're using it?
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Shakilbd
Beginner Level 2
10-23-2020 06:32 PM

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yes brother when I switch on the phone it was OK but few minutes later it was black but all okay. when I restart the phone it still black. but next day I restart the phone then display OK.
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Shakilbd
Beginner Level 2
10-23-2020 06:34 PM

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tell me the problem.
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Shakilbd
Beginner Level 2
10-23-2020 06:35 PM

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now I am using this phone. but the problem no seen so far.
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Sadek28
Active Level 1
10-23-2020 06:54 PM

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same problem brother.
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Shakilbd
Beginner Level 2
10-23-2020 08:21 PM

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I think it's battery problem
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samsungksa1
Moderator
10-24-2020 02:04 PM

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Thank you for contacting Samsung KSA

make sure that your device is on the last update

avoid downloading unknown apps from unknown sources

try to restart your device in the safe mode

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