title:

Unkown number

(Post creation time:  

06-27-2021 05:02 ص

)

494 المشاهدات

S

shihabparari

Active Level 1

آخر تعديل

 

06-27-2021 05:02 ص

 

in

 
After the update I did yesterday, all incoming calls are shown as an unknown number
    • E

      elhawary

      Expert Level 5

      06-27-2021 06:14 ص

       

      in

       
      Turn off wifi calling
      Screenshot_٢٠٢١٠٦٢٧-٠٩١٣٥٧_Samsung Members_26118.jpg

      0 إعجابات

      S

      shihabparari

      Active Level 1

      06-27-2021 09:40 ص

       

      in

       
      Not working

      0 إعجابات

      E

      elhawary

      Expert Level 5

      06-27-2021 09:55 ص

       

      in

       
      Ok
      Turn off volte
      clipboard_image_1624787707563_1624787707563.jpg

      0 إعجابات

    • S

      samsungksa1

      Moderator

      06-27-2021 11:31 ص

       

      in

       

      Thank you for contacting Samsung KSA

      kindly turn off VoLTE from the device settings-connections-mobile networks-turn off VoLTE

      and then try to make a call

      0 إعجابات

      S

      samsungksa1

      Moderator

      06-29-2021 08:32 ص

       

      in

       

      Thank you for contacting Samsung KSA

      you can enable VoLTE whenever you want to use it dear 

      if you still face the same issue then try to reset the device settings to the default from settings-general management-reset-reset the settings

      and kindly keep auto-update on

      0 إعجابات

      S

      shihabparari

      Active Level 1

      06-29-2021 09:04 م

       

      in

       
      As you said, the problem persists after resetting all the settings

      0 إعجابات

      S

      samsungksa1

      Moderator

      06-30-2021 12:33 م

       

      in

       

      Thank you for contacting Samsung KSA

      dear, could you please send an error report through the app with system log data too?

      and kindly keep auto-update on

       

      0 إعجابات

    محتوى ذو صلة