title:

note20 ultra camera

(Post creation time:  

10-6-2020 03:53 PM

)

191 Views

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malek77

Beginner Level 4

last edited

 

10-6-2020 03:53 PM

 

in

 
I have been facing autofocus issues with my primary camera sensor of Note20 ultra. It doesn't focus when objects are close. Anyone else facing similar issues?
    • M

      Miatham

      Expert Level 5

      10-6-2020 04:31 PM

       

      in

       
      The next security update will fix some bugs on the Galaxy Note20 U's camera as well as varios improvements.
    • S

      samsungksa1

      Moderator

      10-7-2020 02:25 PM

       

      in

       

      Thank you for contacting Samsung KSA

      Make sure that your device is on the last update and kindly keep automatic update on 

      Also try to reset the device camera by the following steps : open the camera app-settings-reset the camera

      The clarity of photos may be affected by distance between device and subjects when taking photos. If you take picture the objects at too close distances that Auto Focus may not be available normally, taken subjects may be blur and unclear.

      Especially if you don’t keep the proper distances when shooting the photos, videos with high resolution or high zoom ratio, Auto Focus feature doesn’t work properly and it causes the unclear and blur images in the end.

      So, it is recommended that you do not position subjects within too close distances from device to take clear photos and keep the proper *distances between device and object

      And as currently smart phones had being used spherical lens for device camera, distortion may differ by lens type and it severely occurs when angle of view is wider and distance up to shooting object is shorter.

      as you can use Samsung members app to check the device camera by going to get help page -interactive check-camera 

      and finally , don't forget to keep auto update on 

       

      Hope you and your family staying healthy and safe!