‎‫eSIM issue‬ | ‫Samsung MENA Community‬

A

AMEERSH

Active Level 2

آخر تعديل

08-23-2020 07:57 م

in

جالاكسى نوت

Hi

I bought Note 20 Ultra and I switched my regular SIM to eSIM from mobily provider.

Everything I try to activate the eSIM I get this error from the phone:

Sim card busy. Try later

Now I'm stuck, I can't get my old sim back and I can't add the esim due the error.

الإجابة المحددة
W
wa2ad
Active Level 2
08-23-2020 08:07 م

in

جالاكسى نوت
rest the network setting then add eSim again and be sure about you do not add another sim in the device also be sure your device connected to good wifi to activate the e SIM
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A
AMEERSH
Active Level 2
08-23-2020 08:20 م

in

جالاكسى نوت
thanks for the swift response. I followed the steps, still the same error.

remove physical sim, reset, reboot, try again. same issue same error

did you face the same issue?
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الإجابة المحددة
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wa2ad
Active Level 2
08-23-2020 08:26 م

in

جالاكسى نوت
now it's not from the mobile try to call your service provider they will solve this issue.
you can also try to choose from sim manager off all other sim cards also try to use the QR code not the activation code
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A
AMEERSH
Active Level 2
08-23-2020 08:35 م

in

جالاكسى نوت
I tried all that, turned off sims, reset network, scan qrcode, called mobily. same error

the only thing left is to go their branch and fight with them to restore my physical sim or fix the esim
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wa2ad
Active Level 2
08-23-2020 08:08 م

in

جالاكسى نوت
reset 😊
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wa2ad
Active Level 2
08-23-2020 08:49 م

in

جالاكسى نوت
restore the physical one then wait until the next update which may be next few days 😊
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S
samsungksa1
Moderator
08-24-2020 08:17 ص

in

جالاكسى نوت
Thank you for contacting Samsung

dear make sure that your device is up to date

try to check with the service provider and also with the service center

also try to reset the device settings by the following : settings - general management - reset - reset the device settings

also try to restart your device in the safe mode

the link of the service center :

https://www.samsung.com/sa_en/offer/service-centers/

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A
AMEERSH
Active Level 2
08-24-2020 05:02 م

in

جالاكسى نوت
I went to the service provider and they said its Samsung issue coz iPhone users never had issues activating eSIM from mobily.
A
AMEERSH
Active Level 2
08-24-2020 05:00 م

in

جالاكسى نوت
I updated my device to the latest version, I made the reset, restart same error.

I think this is a bug and hope to escalate the issue to the development team. The main idea of the eSIM is to smooth the process of activating the service not to go through long troubleshooting steps and try this and that.
R
RamiYoussef
Active Level 1
08-26-2020 11:16 ص

in

جالاكسى نوت
i am having the same problem too. this is disappointing and annoying
R
RamiYoussef
Active Level 1
08-26-2020 11:16 ص

in

جالاكسى نوت
samsung, how can we fix this??
0 إعجابات
A
AMEERSH
Active Level 2
09-14-2020 06:42 م

in

جالاكسى نوت
I don't know if this error occurs with mobily eSIM only or not. Hope someone with STC or Zain eSIM shares his experience
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Wadee3
Active Level 4
09-14-2020 06:50 م

in

جالاكسى نوت
I hope so
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R
RamiYoussef
Active Level 1
09-14-2020 07:13 م

in

جالاكسى نوت
The problem has been fixed for me, it was Mobily fault as I tried other operators eSIMs and it worked beautifully
A
AMEERSH
Active Level 2
09-14-2020 08:55 م

in

جالاكسى نوت
Which company did you use ?
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Wadee3
Active Level 4
09-15-2020 01:58 م

in

جالاكسى نوت
Amazing 😊👏
That's what I am waiting for. I will transfer my number to STC operator hope it will work for me too
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Wadee3
Active Level 4
09-15-2020 03:32 م

in

جالاكسى نوت
Sorry, I noticed that you mentioned your problem was solved 😅
Do you mean your eSIM is working fine with Mobily?
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title:

eSIM issue

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