‎‫Automatically restarts‬ | ‫Samsung MENA Community‬

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jollibeechickenjoy

Beginner Level 3

آخر تعديل

10-28-2020 07:56 ص

in

Please help me what to do, my Samsung A10 automatically restarts. It all started when I installed the lastest software update. Sorry for the wrong category post since I can't read or understand Arabic language. Thank you!

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M
Miatham
Expert Level 5
10-28-2020 08:11 ص

in

عروض
Go to to Device Care - Advanced - turn off auto restart option
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jollibeechickenjoy
Beginner Level 3
10-28-2020 08:24 ص

in

عروض
I already tried that and its still automatically restarts. Anyways, thank you!
M
Miatham
Expert Level 5
10-28-2020 08:28 ص

in

عروض
If the issue still exists, can you click the first option (app issue history) to see if there is an app makes you phone restart ?
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S
samsungksa1
Moderator
10-28-2020 09:20 ص

in

عروض
Thank you for contacting Samsung KSA

make sure that your device is on the last update

avoid downloading unknown apps from unknown sources as it may be the reason for auto-restart

make sure to disable auto-restart from :

Settings - Device care - 3 dots on top of the screen - Advanced settings - disable Auto Restart.

if your device support Bixby Routine kindly check if there are any routines have been set

try to restart your device in the safe mode and check as safe mode is useful step to stop all third party apps

and if you still face the same issue you can visit the nearest service center in order to check

the link of the service centers :

https://www.samsung.com/sa_en/offer/service-centers/

Hope you and your family staying healthy and safe!
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title:

Automatically restarts

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