title:
Note9 Microphone, After Android 10 Upgrade
(Post creation time:
12-23-2020 09:11 ص
)
673 المشاهدات
C
ChiefZhafer
Active Level 3
Hello guys, After Android 10 upgrade of my N9, I observed the mic not collecting my voice the way it should be, because the listeners on the other side can't hear me, as it Supposedly be. The other malfunction, smart, view doesn't connect to any TV. The Error " Couldn't turn on smart view." Any idea gentlemans.
محتوى ذو صلة
Galaxy Note9 Update
في جالاكسى نوت 12-30-2019 11:00 م
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في جالاكسى A 05-28-2020 09:56 ص
About Call Recording After Update Android 10
في جالاكسى S 12-11-2019 07:36 م
note8 upgrade to Android 10
في جالاكسى نوت 01-28-2020 10:03 م
samsungksa1
Moderator
12-23-2020 09:55 ص
in
Thank you for contacting Samsung KSA
Remove anything plugged in to the headphone jack, including selfie sticks, charms, etc. as well as any attached phone cases or skins. Additionally, remove any third-party cases, protective films, skins,
adhesives, or any other accessory that usually comes in contact with your phone
disable bluettoth
record something : use the Voice Recorder or Camera to record a short clip with audio and then Play back the clip to see if the issue has been resolved. If the recording quality is fine, your microphone is working normally and one of the connected accessories or recently downloaded apps may be causing the issue.
Perform Interactive checks through the Samsung Members app (Samsung Members> Get Help> Interactive checks->mic).
and for smart view :
Your phone should be connected to the same network as your smart TV. Using two fingers, swipe down from the top of your phone's screen to open the Quick settings panel, and then touch and hold the Wi-Fi icon to open your device's Wi-Fi settings. Here you can check if it's connected to the right network and can change it if needed.
allow permissions : open the Quick settings panel. Tap the Smart View icon, and then select your TV. If your TV requires permission, you will need to select ALLOW on your TV.
check the TV'S software
restart your TV and your device too
We hope this has been of some assistance to you. If you do have any further queries, please do not hesitate to contact us.
Hope you and your family staying healthy and safe!
0 إعجابات
ChiefZhafer
Active Level 3
12-23-2020 10:30 ص
in
Best greetings.
akmz
Beginner Level 2
02-23-2021 02:31 م
in
0 إعجابات
ChiefZhafer
Active Level 3
04-14-2021 02:55 م
in
0 إعجابات
samsungksa1
Moderator
04-15-2021 10:26 ص
in
Thank you for contacting Samsung KSA
is there any sync of photos with other apps ?
check the device storage
kindly clear the cache from the device settings-apps-select gallery app-storage-clear cache
also from the device settings-battery and device care-optimization -click on optimize now
also open my files -Tab images and check
settings - Apps -Tab the right menu of Your apps - Enable Show system apps - Sec Media Storage - Force stop -Storage -Clear data and then restart your device
let us know if this helped please !
Hope you and your family staying healthy and safe!
0 إعجابات
ChiefZhafer
Active Level 3
04-15-2021 10:51 ص
in
Best regards
samsungksa1
Moderator
04-15-2021 01:15 م
in
Thank you for contacting Samsung KSA
Dear did you try to wipe cache partition from the recovery mode ?
is there any back up copy or sync ?
kindly send an error report through the app with log data file please in order to check with the concerned department
thank you
Hope you and your family staying healthy and safe!
0 إعجابات