title:

Note 20 screen protector

(Post creation time:  

09-14-2020 10:24 AM

)

346 Views

H

HimalayanBedu

Active Level 1

last edited

 

09-14-2020 10:24 AM

 

in

 
I bought a Note 20 and applied Panzer Screen Protector for Note  20. But with screen protector finger print scanner is not working.. Anyone else with same issue... Any suggestions or help plz.... 
    • S

      samsungksa1

      Moderator

      09-14-2020 10:36 AM

       

      in

       

      Thank you for contacting Samsung KSA 

      Are you using a screen protector? unofficial, scratched or dirty screen protectors may cause the fingerprint sensor to malfunction. Try removing or cleaning the screen protector

      If your fingerprint still isn't being recognised, you can try removing and then registering your fingerprint again.

      Open the Settings app-Tap Biometrics and Security-Tap Fingerprints-Enter your PIN, pattern or password-Tap the registered fingerprint-Tap Remove-Tap Remove again to confirm Tap Add fingerprint

      Follow the on-screen instructions to register your fingerprint again

      If your fingerprint sensor is still having issues, you can try clearing the temporary data on your phone to fix the problem. This will not delete any of your information from your device.

      Turn off your device

      Press and hold the volume up button and the Bixby button or side button. Then press and hold the power key as well.

      When the Android logo appears on the screen, release all three keys

      Press the volume down button to select wipe cache partition

      Press the power button

      Press the volume down button to select yes

      Press the power button again

      Your cache will now be wiped. Once finished, Reboot system now will be selected

      Press the power button to restart your device

       

    • H

      HimalayanBedu

      Active Level 1

      09-14-2020 10:43 AM

       

      in

       
      I bought a new screen protector recommended for note 20. It is from Panzer Glass. I tried 2 protector but still it is not working... Without protector finger print scanner is working perfectly fine
    • T

      Topaz1

      Active Level 3

      09-14-2020 11:10 AM

       

      in

       
      yes, I faced this issue but you can use face ID to open
      H

      HimalayanBedu

      Active Level 1

      09-14-2020 11:26 AM

       

      in

       
      Yes.. I know.. I can use other ways.. Samsung should recommend some authentic screen protector that work well with all functionalities...

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