Fingerprint

Step 1 Download the app. Download the Self Repair Assistant app here. ...
Step 2 Install the app. ...
Step 3 Rename the app. ...
Select the "Rename" option. ...
Step 5 Open the Self Repair Assistant app. ...
Step 6 Agree to the terms and conditions. ...
Step 7 Select the procedure. ...
Step 8 Begin the fingerprint sensor calibration.

5. Wipe cache partition
Your fingerprints data are usually stored in a temporary memory storage called cache partition. This allows for easier and faster access to the data whenever needed in the future. Sometimes this data can get corrupted due to software malfunction and can lead to all kinds of problems. Try clearing the cache partition and see if the issue is resolved.

Here’s how to clear the cache partition.

Turn off the device
Press and hold the Volume Up key and the Bixby/Power key.
Continue to hold both keys until Android Recovery menu options appear
Press the Volume down key and navigate to Wipe cache partition
Press Bixby/Power key to select
Press the Volume down key to highlight Yes, then press the Bixby/Power key to select
When the process is complete, Reboot system now is highlighted
Press the Bixby/Power key to restart the device.
6. Reset your phone
Sometime when you install firmware updates, it can introduce new bugs in to your device and can cause new problems. In such case, restoring your device back to earlier version of the software can often resolve such problems.

Here is how to perform factory reset on your device.


Open Settings from your home screen
Tap on General management
Tap on Reset
Tap on Factory data reset
Scroll down and tap on the Reset button
Tap the Delete all button to proceed with the reset
Note: A device reset will delete all data from the device therefore ensure to backup all your important files and data before proceeding with the operation.


Once the reset is completed and your phone has fully rebooted, try the fingerprint sensor again and see if it works. If it doesn’t, visit your local Samsung care center for further diagnosis of the problem.


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