‎Tab S7 FE - Wifi 5G issue | Samsung SEAO Community

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Vinything

Expert Level 1

last edited

Friday, March 17th, 2023 12:19 AM

in

Not sure with what happened with my tab, bigla nalang ayaw mag connect sa 5ghz wifi .. nagcoconnect lang pag katabi nya router, just one meter away and its disconnected🤔

My other devices, wala naman issue sa Wifi 5ghz connectivity.

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butete
Expert Level 5
Friday, March 17th, 2023 01:13 AM

in

Tablets
try mo hotspot si s21ultra nang 5ghz at konek si tab at a distance same problem?
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Vinything
Expert Level 1
Friday, March 17th, 2023 01:18 AM

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Tablets
yep tried it, same problem .. kala ko at first sa router lang, pero nung nilayo ko yung 5ghz hotspot nag disconnect din
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B
butete
Expert Level 5
Friday, March 17th, 2023 01:21 AM

in

Tablets
narrow down sa tab talaga
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V
Vinything
Expert Level 1
Friday, March 17th, 2023 01:31 AM

in

Tablets
even pag nag speed test ako ambaba lagi ng upload speed,
yung supposed 200+mbps, less than 100 lang pagdating sa upload
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TeamGalaxyDD
Moderator
Friday, March 17th, 2023 01:35 AM

in

Tablets
I'm assuming you've already tried reducing the number of devices currently connected to your 5GHz network?
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Vinything
Expert Level 1
Friday, March 17th, 2023 01:48 AM

in

Tablets
yep, I only have 2-3 devices connected in my 5ghz network
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TeamGalaxyRene
Moderator
Friday, March 17th, 2023 05:19 AM

in

Tablets
Hello TechTalker,

We are sorry to hear about your experience using your Samsung Galaxy Tab S7 FE and having issues connecting to a 5Ghz Wi-Fi router, and we apologize for the inconvenience it caused you.

I really understand what you are going through after trying several attempts to connect your device to your router but to no avail. If it happens to me, I will feel frustrated too. But don't fret; we are here to assist, guide, and offer solutions to restore your device to optimum performance.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

In order to pinpoint the root cause of the issues, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Networking/Wi-Fi".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung engineers and technicians are competent to assess your device, make suggestions, and offer to provide prompt solutions to restore it to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html

https://www.samsung.com/ph/support/contact/#onlinesupport

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

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A
alchemee
Active Level 1
Sunday, March 10th, 2024 04:01 AM

in

Tablets
The same issue with mine! How were you able to solve it?
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V
Vinything
Expert Level 1
Sunday, March 10th, 2024 04:10 AM

in

Tablets
I wasn't able to find a solution, could have been a hardware issue, I sold it😁
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Tab S7 FE - Wifi 5G issue

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