‎My lockscreen's glitching | Samsung SEAO Community

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mnémosync

Active Level 4

last edited

Sunday, August 6th, 2023 12:54 PM

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Can anyone help me for this? I already rebooted my phone and disabled biometrics. When I tried changing my lock screen method to swipe, the lockscreen just gets removed instantly. Please help

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bagol1209
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Sunday, August 6th, 2023 08:52 PM

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Support
I recommend trying turning on safe mode and checking it. What it does is disable all 3rd party apps. If the issue still persists then it could really be the device. Otherwise, if it doesn't happen while on safe mode, then try checking the apps you have installed.

https://www.samsung.com/ph/support/mobile-devices/how-to-use-safe-mode-on-samsung-galaxy-device/?gclid=Cj0KCQjwib2mBhDWARIsAPZUn_mldB04swstnpEw7n6XE5FCPWmEUtynOYdorxGAfgflhwM7Tp9zBKQaAhw-EALw_wcB

Please click "ACCEPT AS SOLUTION" If you find my response helpful. I'd appreciate that. Thank you. 😊
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mnémosync
Active Level 4
Tuesday, August 8th, 2023 01:34 AM

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Support
It worked. Although I need to brute forcefully remove multiple apps to identify which is which. But it works. Thanks
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bagol1209
★
Tuesday, August 8th, 2023 08:03 AM

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Support
That's amazing! I agree it can be troublesome as it is hit and miss. Hopefully, in the future, they'd be able to automatically identify which is which. Nevertheless I'm glad to know it worked. 🥰
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TeamGalaxyBianx
Moderator
Tuesday, August 8th, 2023 09:56 AM

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Support
Thank you so much for helping your fellow Member, bagol1209! We appreciate you. 💙
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TeamGalaxyRene
Moderator
Monday, August 7th, 2023 03:21 AM

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Support
Hello mnémosync,

Thanks for letting us know here your experience with your beloved Samsung Galaxy phone having issues with the lock screen getting removed instantly when you tried changing the lock screen method to swipe. I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will get worried too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order.

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Clear Cache Partition.

Step 1. Turn off your phone.

Step 2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).

Step 3. Then press and hold Power and Volume up buttons.

Step 4. Release the power button. When the recovery screen shows up, release the volume up button.

Step 5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).

Step 6. Navigate to and select Yes.

Step 7. Press the power button to select Reboot system now.

If that doesn't solve the issue, you may submit an error report through the Samsung Members app as follows:

Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Settings/System".

Step 4. Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report.

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/

And if the issue persists, you may bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our team of Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our Samsung Customer Care support channels below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

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TeamGalaxyBianx
Moderator
Tuesday, August 8th, 2023 09:57 AM

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Support
Please do let us know if you need anything else, mnémosync! As you can see, we have a very helpful, warm community! 😊
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My lockscreen's glitching

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