‎Fast charging issue | Samsung SEAO Community

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FIip

Active Level 1

last edited

Friday, December 16th, 2022 03:30 PM

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Anyone else having the same problem about fast charging after the update to version 13? When I'll charge my phone, it says "fast charging started", but after 5 seconds, it'll be just "charging". This issue started after my update. I made sure that the port is clean, wire is good, fast charging is turned on and even tried the diagnostics. Everything in the settings states that it is fast charging but after a few seconds, it's actually not. If someone has any solutions about this, please help me out. Thank you!

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Althea
Active Level 8
Friday, December 16th, 2022 09:11 PM

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Support
Same here! But try to notice the prompted charging time, it is still base on fast charging. Mine when i charged my phone it shows Super fast charging then after while it changes to charging then when i looked at the suggested charging time it was still based on Super fast charging. But, when i charged my phone while it was off it showed Super Fast Charging continuously.
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Charleston
Active Level 6
Friday, December 16th, 2022 09:20 PM

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Support
This is actually normal with Android 13

If you tap on the active notification prompt, you'll see that it's still fast charging.
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Vinything
Expert Level 1
Saturday, December 17th, 2022 12:39 PM

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Support
It may be showing just "charging" on the notification panel but it's actually fast charging/super fast charging when you check battery in the device care
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FIip
Active Level 1
Monday, December 19th, 2022 03:16 PM

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Support
Actually yes it does, but that's not the output being given. For example it says 30 mins to full charge, it actually takes around an hour. The estimated time in the battery is not real time for you to get a full charge
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Vinything
Expert Level 1
Monday, December 19th, 2022 03:58 PM

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Support
given time is just an estimation and not an actual time.
Charging time could be more than what is shown esp when you're using your device while charging.
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TeamGalaxyRene
Moderator
Monday, December 19th, 2022 02:39 AM

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Support
Hello Flip,

Sorry to hear that, about your experience with the recent updates on your Samsung Galaxy phone having issue with fast charging and we apologize for the inconvenience it caused you.

You can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Power/Battery/Charging".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html

https://www.samsung.com/ph/support/contact/#onlinesupport

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your device's problem gets solved.

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FIip
Active Level 1
Monday, December 19th, 2022 03:19 PM

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Support
Hi, I already sent reports. Unfortunately, the suggestions given didn't work. There are other users experiencing this after the update and still doesn't have any solution about it. Service center it is. Thank you for this tho!😊
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Fast charging issue

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