‎ANDROID 13 BUGS | Samsung SEAO Community

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JO_M

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last edited

Sunday, January 8th, 2023 07:56 AM

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Support

SAMSUNG A52 5G, FLASHLIGHT NOT WORKING RIGHT AFTER 1WEEK FROM UPDATING TO ANDROID 13.

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Cefiro
Expert Level 1
Sunday, January 8th, 2023 09:55 AM

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Support
Well, right about a week my Note20-Ultra updated to Android 13, it damaged my Amoled Screen. Many people in social media discussed and suspected this is the culprit, some kind internal/screen heating that melted some fluxes attached to the screen, ergo the GREENLINE appearance, a hardware problem wc Samsung is turning a blind eye, no explanation, as if it's the user's mishandling issue.

Flashlight issue is just a bug, surely some bug fixes will come. Call Samsung Support.
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TeamGalaxyRene
Moderator
Monday, January 9th, 2023 08:34 AM

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Support
Hello JO_M,

Sorry to hear that, about your experience with the recent updates on your Samsung Galaxy A52 5G having issues with flashlight not working and we apologized for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Reset your device.

Self-Diagnostic check on the Samsung Members app.

Check the status of your device with the Samsung Members app Diagnostic tool. You can select the individual categories you would like to diagnose or run a complete diagnostic check. After the diagnostic is completed, you can select the corresponding icon to see the results and status of your device. Follow the steps below to start your diagnostic check.

Step 1. Run Samsung Members and select Get help on the lower half of the screen.

Step 2. Tap View tests located under Diagnostics.

Step 3. If you would like to run through all of the Diagnostics checks, tap Test all. Otherwise, tap only "Torch".

Step 4.Your Galaxy phone will then run through the checks.

Step 5. Follow the on-screen instructions to complete the check.

Step 6. When necessary, you may need to manually run or interact with the corresponding function.

https://www.samsung.com/ph/support/mobile-devices/how-to-use-diagnostics-in-the-samsung-members-app-...

If that doesn't work, you can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Others".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device and offer solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html

https://www.samsung.com/ph/support/contact/#onlinesupport

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

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ANDROID 13 BUGS

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