‎Low Quality Uploads | Samsung SEAO Community

J

Julieyahhh

Active Level 5

last edited

Thursday, May 11th, 2023 02:25 PM

in

Bakit po kahit anung upload ko ng video sa IG di po tlaga magnda quality. mapa UHD ANd FHD nababawasan po talaga yung video quality 😪 Naka upload to highest quality naman yung sa media sa IG. Same issue pa din sa android yung ganito ba?

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T
TeamGalaxyRene
Moderator
Friday, May 12th, 2023 03:28 AM

in

Others
Hello Julieyahhh,

Did you try updating the IG app? or try clearing the cache and data of IG app.

Also, if you can share with us a sample snapshot, it would help us providing the needed solutions your device needs.

Clear cache.

Step 1. Launch the Settings app, and then select Apps.

Step 2. Select or search for the app you want to clear.

Step 3. Tap Storage. Select IG app.

Step 4. Tap Clear cache.

Clear Data.

Step 1. Launch the Settings app, and then select Apps.

Step 2. Select or search for the app you want to clear.

Step 3. Tap Storage.

Step 4. Tap Clear data. Select IG app.

Step 5. Tap the OK button. This will completely wipe the app's files, settings, accounts, and databases.

https://www.samsung.com/ph/support/mobile-devices/how-to-clear-the-app-cache-and-data-on-your-galaxy...

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Application".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. They may guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html

https://www.samsung.com/ph/support/contact/#onlinesupport

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

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Low Quality Uploads

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