bluetooth connection problem

Hi! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll-free: 1-800-10-726-7864 Globe Toll-Free: 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM).

AS for your concern, you may first opt to check and connect the device you're trying to pair with your M12 to another device, and try connecting your M12 bluetooth with another device. Should the bluetooth problem still persist, we suggest that you check should your software version be updated. If not, then go ahead first with the update, then don't forget to do a CLEAR CACHE PARTITION on your device via SAFE/RECOVERY MODE to refresh your system. Lastly, you may also opt to do a NETWORK RESET to refresh your bluetooth.

https://www.hardreset.info/devices/samsung/samsung-galaxy-m12/reset-network-settings/

Hope these tips help! Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. Stay safe. Enjoy the weekend. 😊