WORST Pre Order Experience

I pre-ordered via samsung experience as well but able to received the voucher code worth 3k via email to purchase online and Samsung powerbank after I claimed the device. Did you perhaps use the same email you registered when pre ordering via store?

Poor service store.

Chaotic transactions/order indeed. I just close my eyes and stay calm 🤐. I will take whatever our City Samsung Experience Store gives me for my pre-order. In fact, they required a 3k deposit, maybe it's the same condition nationwide. I want the pricey Samsung S23-ultra than any other brand phone. My fault, my weakness, bitter pill to swallow. Afterall, things, like anything we experience in the world now, is not the same. PATIENCE.

May i know which store did you pick-up your unit?

Hello ThatsmeJef,

We are sorry to hear about your unpleasant experience and disappointment with one Samsung Experience Store when you received your pre-ordered Samsung Galaxy S23 Ultra, expecting it to have freebies but it turns out nothing, and we apologize for the inconvenience it caused you.

I understand where your frustration is coming from, as I'm expecting the same when I buy a new item with advertised freebies but do not get them. I will get frustrated too.

All we can say is that we are learning new things every day. Even after your experience, it's good to know that you are thinking about buying products online the next time you make a purchase. Freebies are good as long as they are in stock, but they are also offered to those who order early within a limited time frame, so keep an eye out for these items.